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THE PRECURSIVE BLOG
The ideas shaping modern professional services.
The ultimate collection for Professional Services, Project Management and Resourcing teams with insights, success stories, step-by-step guides for tangible outcomes.
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Why Services die when they're measured like a cost centre.
The KPIs of Services tend to determine how they behave or how they are seen and in many organizations, services are still being wrongly treated like a cost center. Treating services as a cost center doesn’t usually happen by accident
8 min read
CUSTOMER COLLABORATION FRAMEWORK FOR PROFESSIONAL SERVICES
The PS Pillars serve as a knowledge hub for the Professional Services industry. Get a crash course in what they are, why they're...
1 min read
PRECURSIVE X COGNITE
Pitfalls to Avoid in Fast Scaling SaaS Watch the recording of our webinar with guest speaker Alex Farmer, VP of Customer Success at...
1 min read
FIXING THE CAPACITY CRUNCH: Q&As
Audience Q&As from Fixing the Capacity Crunch, In High-Velocity Services Delivery webinar
5 min read
NO-ONE CARES ABOUT YOUR GO LIVE!
CUSTOMER SUCCESS STARTS WITH CUSTOMER ONBOARDING Watch the recording of our webinar with panelists Jay Nathan (Higher Logic) and Peter...
1 min read
ENGINEERING CUSTOMER SUCCESS AT ADDAPPTATION
Read how Melissa Jurkoic is bridging the gap between business & technology as Chief Customer Experience Officer at Addaptation.
6 min read
CREATING CUSTOMER SUCCESS FOR LINODE
Sam Smith implements Customer Success function at Linode to create greater customer retention and increase platform usage.
3 min read
CUSTOMER SUCCESS THAT SCALES: BUILDING A PLATFORM FOR GROWTH
As a CSM at Precursive, Anna works with the Precursive clients to make sure they are seeing the greatest possible value from the platform.
2 min read
PROFESSIONAL SERVICES DELIVERED WITH GAINSIGHT + PRECURSIVE = CUSTOMER SUCCESS FOR PATSNAP
Hayden & team PatSnap use Precursive OBX in conjunction with Gainsight to connect CS, Onboarding & Professional Services on Salesforce.
2 min read
HOW TO SCALE CUSTOMER SUCCESS IN A REMOTE WORLD
CUSTOMER SUCCESS DURING COVID-19: THE NEW REMOTE REALITY OF WORK
3 min read
HOW TO DELIVER MORE CUSTOMER SUCCESS IN 2020
Key strategic advice from Customer Success industry experts for 2020
5 min read
COGNISM: CUSTOMER SUCCESS
The idea is to educate the client at every stage of their journey and demonstrate to them how to get the very best out of a product.
5 min read
ALL POSTS
Professional Services
Resource Management
Project Management
Productizing Services
Customer Implementation
Customer Success
Blended Delivery Isn't Optional Anymore.
Partners are now part of how Delivery works. Here's how to decide your internal vs. partner mix and pressure test it before the deal closes.
5 min read
We Built 'Plan to Complete' Because 94% of Forecasts Aren't Fully Trusted.
When a deal reaches a certain probability threshold in Salesforce, 'Plan to Complete' creates a delivery-side commitment in Precursive: a proposed resourcing plan, a timeline, a set of milestones that Delivery can validate against actual capacity.
4 min read
Designing services that sell with product, not after.
Services shouldn't start after the deal closes. Here's how pairing services with sales earlier drives better retention, CX, and time-to-value and why Delivery belongs in the sales cycle, not after it.
5 min read
Designing services that drive growth.
A new operating model is emerging in professional services. Learn how Services-as-a-Product engineers repeatable offerings that drive growth, not just delivery.
10 min read
Why Services die when they're measured like a cost centre.
The KPIs of Services tend to determine how they behave or how they are seen and in many organizations, services are still being wrongly treated like a cost center. Treating services as a cost center doesn’t usually happen by accident
8 min read
How to show the value of Services.
A consistent fear amongst delivery, PS and implementations leaders: I can’t show the value of my services team. Understand WHY this is being asked, before approaching HOW to solve it.
7 min read
Why Services teams must lead (not follow) the AI conversation.
Discover why Services teams must lead the AI agenda. Learn how AI transforms delivery, drives revenue, improves efficiency, and turns Professional Services into a growth engine.
7 min read
Five bottlenecks that stop Professional Services from monetizing.
Monetizing Professional Services (PS) should be straightforward, Yet, many companies struggle to turn their services into revenue streams.
5 min read
Maximizing services revenue with data analytics.
By leveraging data, Professional Services teams can unlock new revenue opportunities, streamline operations, and unlock repeatable elements.
5 min read
Exploring the key levers of Services Revenue growth.
Explore how revenue growth in Professional Services is key to success, meeting client demands, and driving innovation in a tough economy.
10 min read
Effective Sales techniques for Services professionals.
Successful service professionals must adopt strategies that emphasize genuine engagement, problem-solving, and long-term client partnerships
6 min read
Tips and tricks to make Professional Services generate more revenue.
Professional Services has become a key revenue driver for businesses. Discover the tips to make your PS function generate more revenue.
6 min read
We Built 'Plan to Complete' Because 94% of Forecasts Aren't Fully Trusted.
When a deal reaches a certain probability threshold in Salesforce, 'Plan to Complete' creates a delivery-side commitment in Precursive: a proposed resourcing plan, a timeline, a set of milestones that Delivery can validate against actual capacity.
Robbie Burnell
Aug 124 min read
Designing services that sell with product, not after.
Services shouldn't start after the deal closes. Here's how pairing services with sales earlier drives better retention, CX, and time-to-value and why Delivery belongs in the sales cycle, not after it.
Robbie Burnell
Jul 175 min read
Designing services that drive growth.
A new operating model is emerging in professional services. Learn how Services-as-a-Product engineers repeatable offerings that drive growth, not just delivery.
Robbie Burnell
May 2810 min read
Why Services die when they're measured like a cost centre.
The KPIs of Services tend to determine how they behave or how they are seen and in many organizations, services are still being wrongly treated like a cost center. Treating services as a cost center doesn’t usually happen by accident
Robbie Burnell
Apr 98 min read
How to show the value of Services.
A consistent fear amongst delivery, PS and implementations leaders: I can’t show the value of my services team. Understand WHY this is being asked, before approaching HOW to solve it.
Robbie Burnell
Feb 197 min read
Why Services teams must lead (not follow) the AI conversation.
Discover why Services teams must lead the AI agenda. Learn how AI transforms delivery, drives revenue, improves efficiency, and turns Professional Services into a growth engine.
Robbie Burnell
Dec 11, 20257 min read
The Services Delivery Benchmark Report 2025
A snapshot into the evolving state of professional services across SaaS, technology, and high-growth enterprises in the Profitable Growth Era.
Prachi Shah
Aug 5, 20251 min read
Five bottlenecks that stop Professional Services from monetizing.
Monetizing Professional Services (PS) should be straightforward, Yet, many companies struggle to turn their services into revenue streams.
Robbie Burnell
Feb 12, 20255 min read
Maximizing services revenue with data analytics.
By leveraging data, Professional Services teams can unlock new revenue opportunities, streamline operations, and unlock repeatable elements.
Robbie Burnell
Nov 28, 20245 min read
Exploring the key levers of Services Revenue growth.
Explore how revenue growth in Professional Services is key to success, meeting client demands, and driving innovation in a tough economy.
Robbie Burnell
Oct 23, 202410 min read
Effective Sales techniques for Services professionals.
Successful service professionals must adopt strategies that emphasize genuine engagement, problem-solving, and long-term client partnerships
Callum Thompson
Sep 11, 20246 min read
Tips and tricks to make Professional Services generate more revenue.
Professional Services has become a key revenue driver for businesses. Discover the tips to make your PS function generate more revenue.
Callum Thompson
May 23, 20246 min read
RESOURCE MANAGEMENT FOR PROFESSIONAL SERVICES
The PS Pillars serve as a knowledge hub for the Professional Services industry. Get a crash course in what they are, why they're...
Prachi Shah
Oct 10, 20231 min read
RESOURCE MANAGEMENT: THE COMPLETE GUIDE
Resource management is much more than just managing people, it is the way planning and scheduling can be done efficiently to aid operations.
Callum Thompson
Jul 15, 20228 min read
ARE YOU IGNORING RESOURCE ALLOCATION?
For any growing SAAS company, the way they handle increasing resources will be a firm indicator of future success. Discover more here.
Callum Thompson
May 5, 20223 min read
ARE YOU HEADING TOWARDS A CAPACITY CRUNCH?
Download our whitepaper, 'Fixing the Capacity Crunch for High-Velocity Services Delivery' and see how scaling businesses are successfully...
Adam Harper
Mar 29, 20221 min read
THE STATE OF CUSTOMER ONBOARDING & CAPACITY
PRECURSIVE x GAINSIGHT This webinar with CEO Jonthan Corrie, CTO Andy Mahood and guest speaker from Gainsight - Director of Customer...
Prachi Shah
Jan 8, 20221 min read
WHY MANAGING YOUR CAPACITY ISN'T EASY... BUT IT CAN BE!
Run your SaaS company's projects with speed and accuracy with a clear view of your team's capacity with data-backed decisions.
Zoe Woodgate
Dec 17, 20213 min read
WHY IS CAPACITY PLANNING IMPORTANT?
What factors are trending as being important in capacity planning in 2022, and how can we get ahead of the capacity game?
Zoe Woodgate
Nov 29, 20213 min read
FIXING THE CAPACITY CRUNCH: Q&As
Audience Q&As from Fixing the Capacity Crunch, In High-Velocity Services Delivery webinar
Zoe Woodgate
Oct 27, 20215 min read
TOP TEN TIME MANAGEMENT APPS
Time management software takes away the tedious task of tracking & managing a team's time. Check out our top 10 time management apps
Prachi Shah
Jul 26, 20213 min read
WHAT DOES 'GOOD' RESOURCE MANAGEMENT LOOK LIKE?
We speak to Guy Marsh, Head of Resource Management at Shell about his journey and the evolution of resource management. Q: Can you tell...
Jonathan Corrie
Nov 10, 20209 min read
THE IMPORTANCE OF TIMESHEET COMPLIANCE
If you want to be able to make business decisions based on data, the data has to be accurate
Robbie Burnell
Aug 14, 20204 min read
THE 3 PARTS OF PROJECT ESTIMATION (and the 6 Best Techniques to Tackle It)
Accurately forecast a project's multiple moving parts (project estimation) and in-turn, provide an accurate picture for the client.
Suraj Sonara
Aug 7, 20203 min read
Why Services die when they're measured like a cost centre.
The KPIs of Services tend to determine how they behave or how they are seen and in many organizations, services are still being wrongly treated like a cost center. Treating services as a cost center doesn’t usually happen by accident
Robbie Burnell
Apr 98 min read
Top 10 project management tools for service delivery productization.
There are many project mangement tools out there can aid your service delivery. Here we will take a look at the top ten to help you decide.
Callum Thompson
Jan 10, 20243 min read
How to write a SOW in Professional Services.
A Statement of Work (SOW) is a legal document that outlines the scope of work, deliverables, and timeline for a project. Learn more here.
Callum Thompson
Dec 18, 20238 min read
What is resource capacity planning?
Learn how to identify resource needs, forecast future demand, and allocate resources efficiently in this resource capacity planning guide.
Callum Thompson
Dec 4, 20238 min read
Project Implementation: Best practices in PSA.
To successfully implement PSA, ensure you have a committed team, clear objectives, and a strong PSA software. Discover the best practices.
Callum Thompson
Nov 17, 202314 min read
PROJECT ACCOUNTING: A PRECURSIVE GUIDE
The PS Pillars serve as a knowledge hub for the Professional Services industry. Get a crash course in what they are, why they're...
Prachi Shah
Oct 5, 20231 min read
Project burn rate: How to calculate and gauge.
Project burn rate is the rate at which a project consumes its resources, such as time and money. Learn how to calculate and measure this.
Callum Thompson
Sep 18, 20236 min read
How to write a project proposal
If you’re looking to write a proposal for a project and don’t know where to start we can help you, read our blog.
Callum Thompson
Jun 15, 202310 min read
How to prevent project margin.
Project Overrun can be a big strain on time and costs for your business. This guide looks at how you can prevent Project Overrun.
Callum Thompson
Mar 20, 20234 min read
What is project overrun and what are the reasons for it?
In today's blog, we take a look at Project Overrun, what it is and what causes it. Find out more about Project Overrun here.
Callum Thompson
Mar 20, 20234 min read
MANAGING PROJECTS REMOTELY ON SALESFORCE
The remote working landscape provides many challenges. Having the right tools can help to solve many of these. See how we can help you grow.
Callum Thompson
Feb 22, 20231 min read
CUSTOMER SPOTLIGHT - INFOTRUST
MASTER TIME, RESOURCES AND DATA WITH PRECURSIVE Our Customer Spotlight series introduces some of the innovative ways our clients are...
Prachi Shah
Feb 10, 20231 min read
Designing services that drive growth.
A new operating model is emerging in professional services. Learn how Services-as-a-Product engineers repeatable offerings that drive growth, not just delivery.
Robbie Burnell
May 2810 min read
Why Services die when they're measured like a cost centre.
The KPIs of Services tend to determine how they behave or how they are seen and in many organizations, services are still being wrongly treated like a cost center. Treating services as a cost center doesn’t usually happen by accident
Robbie Burnell
Apr 98 min read
Exploring the key levers of Services Revenue growth.
Explore how revenue growth in Professional Services is key to success, meeting client demands, and driving innovation in a tough economy.
Robbie Burnell
Oct 23, 202410 min read
Top 10 billing and invoicing tools for service delivery productization.
There are many billing and invoicing tools that can aid your service delivery. Here we will take a look at the top ten to help you decide.
Callum Thompson
Jan 10, 20243 min read
Top 10 project management tools for service delivery productization.
There are many project mangement tools out there can aid your service delivery. Here we will take a look at the top ten to help you decide.
Callum Thompson
Jan 10, 20243 min read
Top 10 survey and feedback tools for service delivery productization.
Survey tools can help you get the feedback you need much more easily. Don't know which tools to choose, don't worry. We've created a list.
Callum Thompson
Jan 10, 20242 min read
Top 10 customer support tools transforming service delivery productization.
There are many customer support tools that can aid your service delivery. Here we will take a look at our top ten to help give you an idea.
Callum Thompson
Jan 10, 20242 min read
Top 10 reporting and analysis tools for service delivery productization.
There are many reporting tools that can aid your service delivery. Here we will take a look at our top ten to help give you an idea.
Callum Thompson
Jan 10, 20242 min read
Top 10 CRM tools for service delivery productization.
There are many CRM tools that can aid your service delivery. Let's take a look at our top ten to give you an idea of the ones out there.
Callum Thompson
Jan 10, 20242 min read
How to productize services delivery.
In this Playbook, we take a look at the role of professional services in SaaS, and break down the question, what are service packages?
Callum Thompson
Oct 11, 20231 min read
THE POWER OF PRODUCTIZING SERVICES WITH ILAN GENDELLMAN
Esteemed guest, Ilan Gendellman chats with Jonathan about how productization impacts professional services efforts, and key metrics.
Callum Thompson
Sep 22, 20235 min read
PRODUCTIZING SERVICES IN THE IT SERVICES INDUSTRY
Are you interested in productizing your IT services? Read our guide on the benefits, our tips and how to approach the change, here.
Callum Thompson
Apr 24, 20235 min read
Blended Delivery Isn't Optional Anymore.
Partners are now part of how Delivery works. Here's how to decide your internal vs. partner mix and pressure test it before the deal closes.
Robbie Burnell
Oct 275 min read
Why Services die when they're measured like a cost centre.
The KPIs of Services tend to determine how they behave or how they are seen and in many organizations, services are still being wrongly treated like a cost center. Treating services as a cost center doesn’t usually happen by accident
Robbie Burnell
Apr 98 min read
CUSTOMER ONBOARDING: PRECURSIVE BEST PRACTICES
The PS Pillars serve as a knowledge hub for the Professional Services industry. Get a crash course in what they are, why they're...
Prachi Shah
Oct 10, 20231 min read
IMPLEMENTATION SERVICES: A PRECURSIVE GUIDE
The PS Pillars serve as a knowledge hub for the Professional Services industry. Get a crash course in what they are, why they're...
Prachi Shah
Oct 10, 20231 min read
CUSTOMER SPOTLIGHT - PROCURIFY
IMPROVING TIME TO VALUE WITH PRECURSIVE Join Precursive CEO Jonathan Corrie and Julian Hannabuss, Director of Revenue Operations at...
Prachi Shah
Oct 3, 20231 min read
TRADITIONAL SERVICES DELIVERY IS DEAD - CUSTOMER SPOTLIGHT
PROFESSIONAL SERVICES IN THE OUTCOME ERA The best professional services and customer success teams are shifting focus from traditional...
Prachi Shah
Apr 7, 20231 min read
HOW TO SUCCEED IN THE OUTCOMES ERA OF SAAS
OPTIMIZE PROFESSIONAL SERVICES DELIVERY WITH PRECURSIVE Watch our webinar with Jonathan Corrie - CEO, Anna Korzeniowska - Head of CS and...
Prachi Shah
Apr 1, 20231 min read
NO-ONE CARES ABOUT YOUR GO LIVE!
CUSTOMER SUCCESS STARTS WITH CUSTOMER ONBOARDING Watch the recording of our webinar with panelists Jay Nathan (Higher Logic) and Peter...
Prachi Shah
Jun 29, 20211 min read
TRADITIONAL SERVICES IS DEAD - PRODUCT WEBINAR
OPTIMIZE PROFESSIONAL SERVICES DELIVERY WITH PRECURSIVE At Precursive, we've been discussing how traditional professional services...
Prachi Shah
May 21, 20211 min read
PRECURSIVE SPRING RELEASE ‘21
Some much anticipated new features in our Spring release now available on the Precursive Platform!
Kate Karska
May 13, 20214 min read
BEYOND CUSTOMER ONBOARDING
| When Your Customer Needs Professional Services When does onboarding stop? Or does it? In a subscription economy, an increasing number...
Rickardo
Feb 5, 20214 min read
FROM CUSTOMER ONBOARDING TO PROFESSIONAL SERVICES
For SaaS products, there are usually 3 well-defined stages in the customer lifecycle: Onboarding, Professional Services & Customer Success
Amy Grenham
Sep 18, 20203 min read
Why Services die when they're measured like a cost centre.
The KPIs of Services tend to determine how they behave or how they are seen and in many organizations, services are still being wrongly treated like a cost center. Treating services as a cost center doesn’t usually happen by accident
Robbie Burnell
Apr 98 min read
CUSTOMER COLLABORATION FRAMEWORK FOR PROFESSIONAL SERVICES
The PS Pillars serve as a knowledge hub for the Professional Services industry. Get a crash course in what they are, why they're...
Prachi Shah
Oct 10, 20231 min read
PRECURSIVE X COGNITE
Pitfalls to Avoid in Fast Scaling SaaS Watch the recording of our webinar with guest speaker Alex Farmer, VP of Customer Success at...
Prachi Shah
Oct 3, 20231 min read
FIXING THE CAPACITY CRUNCH: Q&As
Audience Q&As from Fixing the Capacity Crunch, In High-Velocity Services Delivery webinar
Zoe Woodgate
Oct 27, 20215 min read
NO-ONE CARES ABOUT YOUR GO LIVE!
CUSTOMER SUCCESS STARTS WITH CUSTOMER ONBOARDING Watch the recording of our webinar with panelists Jay Nathan (Higher Logic) and Peter...
Prachi Shah
Jun 29, 20211 min read
ENGINEERING CUSTOMER SUCCESS AT ADDAPPTATION
Read how Melissa Jurkoic is bridging the gap between business & technology as Chief Customer Experience Officer at Addaptation.
Prachi Shah
May 14, 20216 min read
CREATING CUSTOMER SUCCESS FOR LINODE
Sam Smith implements Customer Success function at Linode to create greater customer retention and increase platform usage.
Amy Grenham
Oct 9, 20203 min read
CUSTOMER SUCCESS THAT SCALES: BUILDING A PLATFORM FOR GROWTH
As a CSM at Precursive, Anna works with the Precursive clients to make sure they are seeing the greatest possible value from the platform.
Amy Grenham
Sep 9, 20202 min read
PROFESSIONAL SERVICES DELIVERED WITH GAINSIGHT + PRECURSIVE = CUSTOMER SUCCESS FOR PATSNAP
Hayden & team PatSnap use Precursive OBX in conjunction with Gainsight to connect CS, Onboarding & Professional Services on Salesforce.
Amy Grenham
Aug 5, 20202 min read
HOW TO SCALE CUSTOMER SUCCESS IN A REMOTE WORLD
CUSTOMER SUCCESS DURING COVID-19: THE NEW REMOTE REALITY OF WORK
Amy Grenham
May 28, 20203 min read
HOW TO DELIVER MORE CUSTOMER SUCCESS IN 2020
Key strategic advice from Customer Success industry experts for 2020
Amy Grenham
Jan 10, 20205 min read
COGNISM: CUSTOMER SUCCESS
The idea is to educate the client at every stage of their journey and demonstrate to them how to get the very best out of a product.
Joe Barron
Oct 16, 20185 min read
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