top of page


Updated: Oct 13, 2023

Timesheet compliance is important stuff. If your product is predominantly people, in that you’re delivering a service or project, it is the same people that are your profit margin. As a result, measuring billable time and completing timesheets correctly is pretty significant; do it poorly and risk damaging your profit margin, alienating customers and creating a despondent workforce.

In any business where utilization is a primary metric, either for forecasting deliverables or implementing them, you’ll likely be reliant on the employee themselves accurately recording their time - likely in the form of TIMESHEETS!

But, and we’re not pointing fingers here, employees tend not to like timesheets. This one simple truth can cause all sorts of problems for the following departments:

  • finance for tracking profit/margin or accurate invoicing

  • pre-sales for precise demand forecasting

  • delivery for not having enough hours to implement

  • customer success for having to deal with unhappy, overbilled customers

  • project managers for over-serviced clients and wasted hours

The list could go on. To reverse that phenomenon, get people to complete their timesheets correctly...but HOW?


Stage one is understanding this question. Well, it’s obvious isn’t it? Do ya timesheets! Beyond that timesheet compliance is about filling in billable hours accurately and correctly; often these are to a set of standards that are predetermined at the company level, to establish what is pertinent to them, or on an industry level, so there is affinity to project types. This means projects are tracked effectively and forecasting is consistent and accurate, but also people get paid and invoiced accurately.


Timesheets are a vital tool for service-related businesses. Tracking the time spent on tasks correctly facilitates accurate forecasts and invoicing, and it also enables managers to identify common project delays and refine processes accordingly.

That said, timesheet compliance can present some difficulties for employees. Yes, there are rules to follow but as a PM you have work to do and a poor memory for the hours you’ve worked. This can cost your business for the following reasons (nicely they all turned out to be Ps):

  1. Profit: If your employees are mis-reporting, it’ll likely lead to inaccurate forecasting and this could be in either direction - over or under. Clients getting overcharged, or mis-charged in line with sales promises (sometimes referred to as the value-promise gap) often results in poor customer success, churn and no repeat business; this is only further exacerbated as you then provide correctional work for free. It can also create issues with starting on time when the volume of time required is mis-forecast, further hitting your bottom line.

  2. Pay: On the flip side, undercharging clients might mean your employees are getting the short end of the stick, especially if there is variance in billable rates due to differing types of work or if you offshore your resources. You want to be accurate for both internal and external reasons. This is one the less recognized reasons why it's important to complete timesheets correctly.

  3. Projections: Your forecast’s accuracy is dependent on historical data. If timesheet compliance is low, you’ll likely be misjudging how long work should take in actuality. This can result in you losing clients at the bid stage as your competitors were able to provide more realistic timelines and SOWs. Alternatively, timesheet non-compliance can impact success later with work not aligning to the SOW at each milestone. Timesheets are essential to the concept of good resourcing and beyond - under- or over budgeting time can kill a profit margin.

  4. Performance: The final reason why timesheets are important relates to performance. Using timesheets effectively means you can track the key moving parts of a project and your business overall. Correctly filled-out timesheets can highlight risks, for example, burnout, underperformance, unprofitable work, lack of client engagement and unfulfilled promises. With this in mind, timesheet compliance plays a vital role in managing both, customer relationships and employee satisfaction.


I’ve been trying to shoe-horn this in so here it goes: The Importance of Being Earnest.

Phew, done - but this is true. You’ll want, as one of our clients said, a single source of truth for your organization and accurate timesheet compliance is a keystone in this wider picture. Trouble is how to create that accuracy? The key to getting employees to fill out timesheets accurately (and on time) is to invest in the right tools.

Timesheet tools are commonplace and there are a variety of options to choose from (I sense a new blog post coming). If service delivery is your world, then you should look to a tool that pre-populates as much as possible, taking the onus off the unreliable employee - they are reliable in other ways, don't worry!

The best systems should easily accommodate flexible working practices like part time workers or those who have less hours a day in comparison to a colleague, so that you can truly see the cost and capacity based on individuals as opposed to blended data. If you want to be able to make data-driven business decisions, you need the data to be accurate. Automation can create a more precise picture of work with the added bonus that employees don’t have to spend hours on doing the thing they hate the most...timesheets!


Our Resource Management solution on Salesforce, is ideal for ensuring timesheet compliance. See foryourself how you can populate timesheets with our software in this video.

If this post has piqued your interest, you might also benefit from checking out our playbook on getting started with project management on Salesforce. Fancy getting timesheet compliant right away? Book a demo now and check the resource management option.

10,254 views0 comments


Find out more about the people and company. You can learn more about what makes us tick. 


We are passionate about changing the game for the world’s best services teams. 


Our mission is to help you improve time-to-value and make every customer a success story.

Asset 27.png


About Us

Find out more about us including our mission, values and get to know the team

Salesforce Native

Give sales, services, support and customer success teams a single, shared view of the customer


Hear from customers on why they prefer Precursive to help them scale and grow their business

Professional Services Delivery

Our services team provides expertise in how the best companies improve services delivery

Support & Success Hub

Find the answer you need at our success-hub where you will find a mix of documentation, video assets and training materials

The Precursive Platform is 100% native to the Salesforce platform. Our solutions can be tailored to your needs and support a range of use cases.


Learn how we take the pain out of complex service delivery activities. 


Do the work, not the admin! 

Asset 22.png

Professional Services Automation

Increase operational efficiency with predictable services delivery and insights on performance

Project Management

Powerful project management capability designed to support high-velocity services delivery

Resource Management

Quickly mobilize your project teams, manage demand and avoid capacity crunches

Customer Workspace

An interactive community portal to collaborate, share dependencies and updates in real-time

Services Billing

Easily manage accurate professional services billing, raise invoices and track payments

Revenue Management

Recognize and forecast revenue with ease and accuracy

Precursive AI ✨

Leverage AI capabilities for better project management and boosting customer success. 

Asset 18.png

Get actionable tips and insight on customer onboarding, resource management and professional services automation via podcasts, blogs, whitepapers, product guide videos and our on-demand webinars.


A vault of knowledge from in-house & guest writers


Repeatable & scalable insight on a platter

Product Guides

Video guides for the Precursive Platform


Industry trends and benchmarking


Listen to all episodes of ‘Precursive Perspective’ with host Jonathan Corrie

Toolkits, templates, tips and more 


Stay in the loop of what Precursive is up to


Watch anytime, anywhere, on-demand


Asset 17.png

Manage people, projects and revenues in one place

Asset 20.png

Staff projects faster with resource planning

Asset 21.png


Improve your implementation experience

Professional Services / Services Delivery

Organize work and collaborate with customers

IT & Professional Services 

Project Manager

Easily manage timelines and dependencies

Implementation Teams

Organize work & collaborate with customers