WHITEPAPERS FOR SERVICES LEADERS
Benchmark how the best services teams operate.
For the latest trends, best practices and insight affecting the Professional services industry.
We undertake ongoing research into customer onboarding, project management and capacity planning.Our white papers provide insights on what the best companies do to grow their business, not the admin.
Customer onboarding benchmark report.
This report is the most comprehensive report to date, highlighting the changing attitudes and heightened importance of Customer Success.
At Precursive, we believe that the best companies help their customers to see Time-to-Value (TTV) faster, leading to customers for life.
The agile workforce whitepaper.
We interviewed executives, managers and front-line team members from more than 60 companies including Agilysis, BAV Group, CRU, Kantar, Nielsen, Salesforce and WPP. The results of the study share how companies are thinking differently about their most valuable asset, their people.
Customer onboarding benchmark survey.
The second annual survey is the first to feature the Customer Onboarding Scale. We have harnessed the habits of the Hyper-growth set and put it together into one comprehensive Customer Onboarding maturity model - the first of it’s kind. Find out where you sit now, and what’s next...
Customer onboarding benchmark report 2018.
The first report in the series that set the standard in aiding Customer Success leaders to understand and measure the maturity of their customer onboarding and implementation processes. What is the impact of customer onboarding? Find out by downloading today.
FAQs.
What kind of research does Precursive publish? Benchmark reports and whitepapers on services delivery, customer onboarding, workforce agility and capacity planning, based on data from real PS and CS teams.
How often are new reports released? Precursive publishes benchmark reports annually, alongside ad-hoc whitepapers when significant shifts happen in professional services delivery.
Who should read Precursive's research? VPs and Directors of Professional Services or Customer Success who need data-backed benchmarks to plan headcount, margin and delivery targets.
Is Precursive's research specific to Salesforce-native teams? Much of it draws on Precursive's Salesforce-native PSA customer base, giving Salesforce-first services teams directly comparable benchmarks.
PS content by PS leaders.
The PSA Platform that delivers.
