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Whitepapers

PRECURSIVE
RESEARCH 

Hi! We undertake ongoing research into customer onboarding, project management and capacity planning.

Our white papers provide insights on what the best companies do to grow their business, not the admin.

FIXING THE CAPACITY CRUNCH FOR HIGH-VELOCITY SERVICES DELIVERY IN 2022

In today's fast & flexible SaaS environment capacity is a growing concern. Precursive surveyed over 200 companies across the world of B2B SaaS, Computer Software, Communications and Professional Services, to bring you our latest whitepaper!

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CUSTOMER ONBOARDING BENCHMARK REPORT 2021

The 2021 report is the most comprehensive report to date, highlighting the changing attitudes and heightened  importance of Customer Success. 

At Precursive, we believe that the best companies help their customers to see Time-to-Value (TTV) faster, leading to customers for life.

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THE AGILE WORKFORCE WHITEPAPER

Precursive wanted to understand the impact of capacity on people and companies. We interviewed executives, managers and front-line team members from more then 60 companies including Agilysis, BAV Group, CRU, Kantar, Nielsen, Salesforce and WPP. The results of the study share how companies are thinking differently about their most valuable asset, their people. 

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CUSTOMER ONBOARDING BENCHMARK SURVEY 2020

Our annual survey is in it's third year and setting our sight on uncovering 2020's brightest CS professionals and best practices they are bringing to the industry. With previous participation from companies such as SAP, Docusign, Salesforce, GoCardless and Signicat, click below to see how you can contribute. 

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CUSTOMER ONBOARDING BENCHMARK SURVEY 2019

The second annual survey is the first to feature the Customer Onboarding Scale. We have harnessed the habits of the Hyper-growth set and put it together into one comprehensive Customer Onboarding maturity model -  the first of it’s kind. Find out where you sit now, and what’s next...

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Find out more about the people and company. You can learn more about what makes us tick. 

 

We are passionate about changing the game for the world’s best services teams. 

 

Our mission is to help you improve time-to-value and make every customer a success story.

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ABOUT US

SALESFORCE NATIVE

CUSTOMERS

PROFESSIONAL SERVICES

SUPPORT

Precursive products are all 100% native to the Salesforce platform. Our solutions can be tailored to your needs and support a range of use cases.

 

Learn how we take the pain out of complex service delivery activities. Do the work, not the admin!

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CUSTOMER ONBOARDING

CUSTOMER WORKSPACE

PROJECT MANAGEMENT

RESOURCE MANAGEMENT

PROFESSIONAL SERVICES AUTOMATION

SERVICES BILLING