Whitepapers

In today's fast & flexible SaaS environment capacity is a growing concern. Precursive surveyed over 200 companies across the world of B2B SaaS, Computer Software, Communications and Professional Services, to bring you our latest whitepaper!

The 2021 report is the most comprehensive report to date, highlighting the changing attitudes and heightened  importance of Customer Success. 

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At Precursive, we believe that the best companies help their customers to see Time-to-Value (TTV) faster, leading to customers for life.

​Precursive wanted to understand the impact of capacity on people and companies. We interviewed executives, managers and front-line team members from more then 60 companies including Agilysis, BAV Group, CRU, Kantar, Nielsen, Salesforce and WPP. The results of the study share how companies are thinking differently about their most valuable asset, their people. 

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The second annual survey is the first to feature the Customer Onboarding Scale. We have harnessed the habits of the Hyper-growth set and put it together into one comprehensive Customer Onboarding maturity model -  the first of it’s kind. Find out where you sit now, and what’s next...

The first report in the series that set the standard in aiding Customer Success leaders to understand and measure the maturity of their customer onboarding and implementation processes. What is the impact of customer onboarding? Find out by downloading today.