Hi! We undertake ongoing research into customer onboarding, project management and capacity planning.
Our white papers provide insights on what the best companies do to grow their business, not the admin.
CUSTOMER ONBOARDING BENCHMARK REPORT 2021
The 2021 report is the most comprehensive report to date, highlighting the changing attitudes and heightened importance of Customer Success.
At Precursive, we believe that the best companies help their customers to see Time-to-Value (TTV) faster, leading to customers for life.
THE AGILE WORKFORCE WHITEPAPER
Precursive wanted to understand the impact of capacity on people and companies. We interviewed executives, managers and front-line team members from more then 60 companies including Agilysis, BAV Group, CRU, Kantar, Nielsen, Salesforce and WPP. The results of the study share how companies are thinking differently about their most valuable asset, their people.
CUSTOMER ONBOARDING BENCHMARK SURVEY 2020
Our annual survey is in it's third year and setting our sight on uncovering 2020's brightest CS professionals and best practices they are bringing to the industry. With previous participation from companies such as SAP, Docusign, Salesforce, GoCardless and Signicat, click below to see how you can contribute.
CUSTOMER ONBOARDING BENCHMARK SURVEY 2019
The second annual survey is the first to feature the Customer Onboarding Scale. We have harnessed the habits of the Hyper-growth set and put it together into one comprehensive Customer Onboarding maturity model - the first of it’s kind. Find out where you sit now, and what’s next...