TRADITIONAL SERVICES DELIVERY IS DEAD - CUSTOMER SPOTLIGHT
Updated: Nov 29, 2023
PROFESSIONAL SERVICES IN THE OUTCOME ERA
The best professional services and customer success teams are shifting focus from traditional technical setup to taking an outcomes-led approach to services delivery and customer success. Precursive CEO Jonathan Corrie is joined by Adam Maze - Associate Partner at Garwood Solutions, Mike Dohrmannn - VP International Operations at Atlantic Technologies and Pat Phelan - CCO at GoCardless. 0:00 Welcome & Panel Introduction 5:39 The Cost of Failed Implementations
6:15 The New Battleground in Professional Services (with Adam Maze) 16:46 Q&A 18:06 Workforce Science: Maximizing Human Capital Productivity (with Mike Dohrmann) 31:03 Q&A 34:18 The Value Pathway: Success-as-a-Service (With Pat Phelan)
46:25 Fireside Chat - Q&A Download your free copy of the playbook now!
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