Customer Experience Portals
PRECURSIVE
CUSTOMER WORKSPACE.
Get closer to your customers through effective communications and real-time collaboration.
PRECURSIVE IS TRUSTED BY.
WHY IS IT BETTER TO MAKE IT IN SMALL STEPS?
CUSTOMER WORKSPACE FOR SERVICES DELIVERY.
Precursive Customer Workspace provides service delivery teams a place to get closer to your customers.
Collaborating in real-time with your customers allows your team to build a foundation of trust from the very start.
Share progress of projects, assign tasks directly to customers, and review documentation all in one place.
HOW?
Once we understand “Why” it is beneficial to invest time and effort in this change, there you can ask “How?”. In this case “How to break-down rollout of Customer Workspace into smaller steps?”.
INTERNAL FACTORS
BUILD A REPUTATION FOR DELIVERY EXCELLENCE.
EFFORTLESS EXPERIENCE
Atlantic Technologies has total control of their billings, revenue forecasting with improved cashflow.
FASTER
TIME-TO-VALUE
Polsource finance team reduces end of month invoicing reconciliation to less than 4 days.
REAL-TIME COLLABORATION
Financial forecasting for BI Consultancy P3 giving them a clear view of future income.
COLLABORATE EASILY WITH CUSTOMERS.
CUSTOMER PORTAL.
Share project plans and progress in your branded customer portal with visibility of customer tasks and to-dos.
SHARE DOCUMENTATION.
Provide a space for customers to upload key information to be reviewed directly by your team.
COLLABORATE AND COMMUNICATE.
Assign project tasks to your customers, link to milestones and discuss project updates within the portal.
FINALLY...
RISKS AND ISSUES LOG.
Highlight and monitor any project risks in a collaborative way, tracking time to resolution for your customers.
IMPACT OF PRECURSIVE CUSTOMER WORKSPACE.
Decrease time spent manually updating customers on project progress
Increase customer collaboration leading to faster time to value
Improve customer visbility and understanding of your onboarding process
Move away from implementation documentation being hidden in email chains
Allow your customer to self-serve with real-time updates available on demand
Provide checklists for customers to measure time needed for each of their tasks
FURTHER RESOURCES FOR CUSTOMER COLLABORATION.
Find out more about the people and company. You can learn more about what makes us tick.
We are passionate about changing the game for the world’s best services teams.
Our mission is to help you improve time-to-value and make every customer a success story.
WHY PRECURSIVE.
IT & Professional Services
FinTech
Communications