• Amy Grenham

CUSTOMER SUCCESS THAT SCALES: BUILDING A PLATFORM FOR GROWTH

Customer Success Hero | ANNA KORZENIOWSKA


As a Customer Success Manager at Precursive, Anna works with the Precursive clients to make sure that they are seeing the greatest possible value from the platform, giving them the tools and processes they need to scale.


Meet Anna Korzeniowska,

Customer Success Manager, Precursive

I've always pushed for best practices and understood the importance of taking care of what's been sold to the customer and what is being delivered. It makes an impact. So when I learned about customer success, I knew that’s where I needed to be.

Coming from a background in Clinical Psychology, Anna has always had a great interest in working with people + processes. Spending the last 5 years honing her customer-facing skills in the world of SaaS has increased her conviction that focusing on delivering customer value is the only sustainable, scalable business model.

And that’s why Anna and the Customer Success team at Precursive work to achieve those outcomes every day.


WHY IS ANNA OUR CUSTOMER SUCCESS HERO?


Quite simply, because Anna never stops looking for ways that the team can improve on what they do and how they deliver to the Precursive customers.


Anna has always taken the view that Customer Success is an ever evolving area and therefore there is huge value in sharing knowledge and best practices with other leading lights in CS. A good example is the Gain, Grow & Retain Community, led by Jay Nathan as a challenger to the status quo.

The Precursive product suite too, underpins this approach to continuous improvement. Using project data smartly to highlight where onboarding processes and times can be improved, in conjunction with the ongoing automation or services scheduling and delivery, the team has been able to provide and sustain more successful outcomes in shorter time scales, which is good news for everyone.


Getting to the perfect customer process is, of course, an ongoing effort but by levering the integration between the Precursive products on one platform, we have so much functionality and capability in one place. It means we are seeing success faster. We can now continually optimize our processes. For example, we have repeatable playbooks in place for every customer lifecycle stage. Saving time in this way of course helps us scale.

COMING UP NEXT


With realtime customer data and feedback at their fingertips, Anna and her team have their sights set on continual improvement to their customer delivery cycles.


My main focus for the upcoming 12 months is to successfully implement the ongoing, internal initiatives that will allow our CS practice to scale in a sustainable way, so that we can spend more time on growth.

AND FINALLY, SOMETHING YOU WOULD NEVER GUESS ABOUT ANNA...

Anna co-produced a successful fringe musical project. Based on a real story of love, trade and slavery in the 1700s, the production gathered rave reviews in the national press.


Rumours that Anna is currently working on “Customer Success: The Musical” are currently unfounded..


To hear from more thought-leaders in the customer success industry, head to our podcast series here. For more information on Precursive products, click here or contact us.