PRECURSIVE ON-DEMAND WEBINAR
based on our Customer Onboarding Benchmark Report
NO ONE CARES ABOUT
CUSTOMER SUCCESS STARTS WITH CUSTOMER ONBOARDING
CCO, Higher Logic
VP of PS, Gainsight
Product Marketing Manager, Precursive
Recorded on Tuesday 29th June 2021
Our Third Annual Benchmark Report is here and guess what...onboarding is so much more than getting to 'Go-Live'.
Leading companies are investing in customer success as a strategic lever to drive recurring revenues. 100% of enterprise and hyper-growth companies have VP representation or above for the function, while early-stage companies play catch-up. But what should you be prioritizing in 2021 based on the scale of your company?
Watch the webinar to understand:
- What are the key trends for onboarding teams in terms of people, process and technology
- How to build repeatable processes for high-touch customers
- What Gainsight did to improve their onboarding process to increase NPS
- Why Higher Logic focuses on the metrics that matter to enable customers to realize value