CUSTOMER ONBOARDING

BENCHMARK REPORT 2021

The Precursive Customer Onboarding Benchmark Report is now in its third year and to date has had input from over 500 of the world's best customer success-led companies. The 2021 report is the most comprehensive report to date, highlighting the changing attitudes and heightened  importance of Customer Success.

Discover:

  • The Onboarding roles that companies are prioritizing
    to hire in 2021

  • The Onboarding milestones that focus on the outcomes that your customers want

  • Align Onboarding and Services teams around a shared mission to drive more value

  • How to use your Onboarding experience to provide a level of value that your customers would gladly pay for!

Download the report using the form or take a look at our previous reports (see below).

DOWNLOAD REPORT

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(by clicking SUBMIT you agree to our T&C's, and to being contacted by a member of our team).

FURTHER CUSTOMER ONBOARDING REPORTS

2019 REPORT

Download the Customer Onboarding Benchmark report from last year with the new Success Scale and input from Salesforce and Google.

2018 REPORT

Download the Customer Onboarding Benchmark report from 2018 to see the report that started it all! With Foreword by Dan Steinman of Gainsight.

CO PLAYBOOK

Learn how best to shape your customer onboarding within a scaling SaaS firm and contact us to gain access to new toolkits that help you execute on the advice.