top of page
Image by Alejandro Barba

Customer Support

PRECURSIVE
SUPPORT

Our Customer Support team aims to provide great support to our customers that will educate and deliver value and make every customer a success story!

All our customers are covered by our Standard Support Plan and our Support Team are experts in our products and are here to help you answer Product Questions or Issues. 
 

We can handle your configuration questions and provide guidance on best practices where we will co-ordinate with Precursive's Customer Success and Product team to give you the right recommendations.

Precursive pushes new releases quarterly as we continually enhance our product, and our team can help you with release notes, upgrade documentation and new features overview, as you walk through the upgrade process.

You can also access our Precursive Success Community  24/7 which has a wealth of Product Information and our Knowledge Base for you to use, and you can submit a case to contact us if you need additional support.

In addition, we offer Premium and Enterprise Support plans designed to match your business needs.

OUR SUPPORT PLANS

STANDARD

includes:

Included with all Precursive products to help you achieve your goals with a combination of product support and a range of online resources.

 

Standard plan includes customer support, knowledge base, office hours, training guides and success webinars.

PREMIUM

includes:

Premier Support helps you to get more out of Precursive with faster response times and support for customization of Precursive.

Ideal for customers without a dedicated Salesforce Admin.

Contact your Customer Success Manager for further details.

ENTERPRISE

includes:

Enterprise Support helps you maximize your business value. Your assigned Support Manager provides proactive services, and faster response backed up by enterprise-grade SLAs. This plan provides support for advanced configuration and customization of Precursive.

Contact your Customer Success Manager for further details.

Plan

HOW WE HELP OUR CUSTOMERS

Support

PRODUCT  QUESTIONS

Questions about the product or a specific product feature. These questions are typically around either administration or usability of a feature. (e.g. How do I submit holiday)

PRODUCT ISSUES

These are issues where something is not performing as expected. Precursive Support can investigate and determine the cause and suggest a resolution. (e.g. getting errors in product)

CONFIGURATION QUERIES

Support is not only for when there is a problem but can help you achieve more with Precursive. We can provide guidance and answer techincal questions. 
(e.g. my holiday approval is being routed to the wrong team member)

BEST  PRACTICES

This is an area that we work cross-functionally to provide guidance to the customer based on the request. Precursive Support will work with Customer Success and our Product team to provide a recommendation to you.

PRODUCT RELEASES

Precursive pushes new releases quarterly. For customers who do not auto-upgrade, we will connect with those in charge of the releases
to schedule manual upgrades at a time that works for the customer.

THE PRECURSIVE TEAM'S
INDUSTRY AND PRACTITIONER EXPERIENCE 

Our services and support team have 15x Salesforce certifications and have client-side experience with the Precursive Platform.
All staff have a broad mix of industry experience from Accenture, Arqiva, NCR, Infosys and Sony. 

Find out more about the people and company. You can learn more about what makes us tick. 

 

We are passionate about changing the game for the world’s best services teams. 

 

Our mission is to help you improve time-to-value and make every customer a success story.

Asset 27.png

WHY PRECURSIVE.

About Us

Find out more about us including our mission, values and get to know the team

Salesforce Native

Give sales, services, support and customer success teams a single, shared view of the customer

Customers

Hear from customers on why they prefer Precursive to help them scale and grow their business

Professional Services Delivery

Our services team provides expertise in how the best companies improve services delivery

Support & Success Hub

Find the answer you need at our success-hub where you will find a mix of documentation, video assets and training materials

The Precursive Platform is 100% native to the Salesforce platform. Our solutions can be tailored to your needs and support a range of use cases.

 

Learn how we take the pain out of complex service delivery activities. 

 

Do the work, not the admin! 

Asset 22.png

Professional Services Automation

Increase operational efficiency with predictable services delivery and insights on performance

Project Management

Powerful project management capability designed to support high-velocity services delivery

Resource Management

Quickly mobilize your project teams, manage demand and avoid capacity crunches

Customer Workspace

An interactive community portal to collaborate, share dependencies and updates in real-time

Services Billing

Easily manage accurate professional services billing, raise invoices and track payments

BY SOLUTION.

Asset 17.png
PROFESSIONAL SERVICES AUTOMATION

Manage people, projects and revenues in one place

Asset 20.png
RESOURCE MANAGEMENT

Staff projects faster with resource planning

Asset 21.png

PROJECT MANAGEMENT

Improve your implementation experience

Professional Services / Services Delivery

Organize work and collaborate with customers

IT & Professional Services 

Project Manager

Easily manage timelines and dependencies

Implementation Teams

Organize work & collaborate with customers

Resource Manager

Forecast demand and avoid capacity crunches

Salesforce Admin

Extend the power of Salesforce

Asset 18.png

Get actionable tips and insight on customer onboarding, resource management and professional services automation via podcasts, blogs, whitepapers, product guide videos and our on-demand webinars.

Blog

A vault of knowledge from in-house & guest writers

Playbooks

Repeatable & scalable insight on a platter

Product Guides

Video guides for the Precursive Platform

Podcast

Listen to all episodes of ‘Precursive Perspective’ with host Jonathan Corrie

Press

Precursive in the news

Webinars

Watch anytime, anywhere, on-demand

Research

Industry trends and benchmarking

Events

Stay in the loop of what Precursive is up to