Updated: Oct 11
IMPROVING TIME-TO-VALUE THROUGH BETTER CUSTOMER ONBOARDING.
Precursive is an excellent solution for us to manage the onboarding of our customers. Its ability to support different onboarding programs through customisable templates, along with tracking our ability to meet customer expectations throughout the project lifetime forms a key part of our customer experience. Even better is our ability through in-depth analysis of the data to make improvements in our processes - shortening the time to go live, while reducing the number of hours we spend.
Julian Hannabuss. | Director of Revenue Operations, Procurify
There was no consistent approach to customer onboarding and a lack of technology to support this key process. Precursive OBX enabled Procurify's professional services team to manage all elements of customer onboarding and share plans with the customer.