IMPROVING TIME TO VALUE THROUGH BETTER CUSTOMER ONBOARDING
Procurify’s spend management software helps organizations control spending. Our improved procurement and purchasing workflows track purchases, set-up fast digital approvals, and manage all the steps of the procure-to-pay process.
INDUSTRY
SOFTWARE AND SAAS
COMPANY SIZE
MID-MARKET
HEADQUARTERS
CANADA
PRODUCT
SaaS
EMPLOYEES
130
45% FASTER
PLAYBOOKS
HIGHER NPS
Delivery of projects
For repeatable services implementations
Scores during onboarding process
The Challenge
There was no consistent approach to customer onboarding and a lack of technology to support this key process. The result was slower implementations leading to higher churn risk for customers.
The Solution
Precursive OBX works in tandem with Salesforce and Gainsight to provide a consistent approach to project management. Procurify's professional services team is able to manage all elements of customer onboarding and share plans with the customer.
1
Improved time-to-value
PRECURSIVE
IMPACT
2
Reduced churn due to predictive data from OBX
3
Reduced admin for professional services team across project delivery
JULIAN HANNABUSS
DIRECTOR OF REVENUE OPERATIONS
"Precursive OBX is an excellent solution for us to manage the onboarding of our customers. Its ability to support different onboarding programs through customisable templates, along with tracking our ability to meet customer expectations throughout the project lifetime forms a key part of our customer experience. Even better is our ability through in-depth analysis of the data to make improvements in our processes - shortening the time to go live, while reducing the number of hours we spend."
Find out more about the people and company. You can learn more about what makes us tick.
We are passionate about changing the game for the world’s best services teams.
Our mission is to help you improve time-to-value and make every customer a success story.
WHY PRECURSIVE.
