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Precursive Pillars

MANAGED SERVICES: PRECURSIVE BEST PRACTICES

WHAT ARE MANAGED SERVICES?

A Managed Service is the process of bringing in a third-party company to support software and IT operations. The key functionality of managed services is to take control of management services on a daily basis so the company is able to focus on offering the best possible service with no worries of extended system downtimes or service interruptions.


Managed services can:


Provide greater capability to your end-users

Allow your internal IT team to focus on more complex programs

Free up your team to focus on the business' core competencies

FOUR SIGNS YOU NEED MANAGED SERVICES

Take a look at the telltale signs that scream "you need managed services."

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NOT HITTING GOALS

You didn't achieve everything you set out to last year because of a lack of service and support.

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SERVICE ISSUES

You had an excessive amount of service outages and downtimes, swallowing up a significant amount of man-hours.

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BUDGET PROBLEMS

You spent too much of your budget on tweaks to your business applications that diminished its performance.

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LOST DATA

You lost data caused by a lack of ability with the solution. Many more hours were spent trying to recover this data as a result.

WHY ARE MANAGED SERVICES IMPORTANT?

Managed services provide benefits to both large and smaller organizations. Businesses of all sizes want to achieve growth, and as a company expands, the number of administrative responsibilities grows with it. Effectively outsourcing some of these responsibilities to third-party firms can improve productivity for an organization's staff, as it enables them to spend more time on their primary duties.


A common challenge many companies face when trying to grow is the increasing overhead costs. Many managed service providers follow a subscription model, charging a monthly fee, which can grant much easier budget planning. It is also a great way for companies to reduce costs as they will no longer have to manage the resources an internal team would normally have to do in the same position, such as salary and office space.

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We've had a lot of amazing operational improvements over the last year, an easy-to-use tool has made it a lot easier. We knew we were spending a lot of time on average or warranty work, with Precursive we can now easily track this.

POLSOURCE CAN NOW MAKE BETTER DECISIONS USING REAL-TIME DATA ON UTILIZATION AND SALES PIPELINE WITH PRECURSIVE'S NATIVE PSA SOLUTION

Brandon Marsee.

Head of Finance | Polsource

PRECURSIVE IS THE ULTIMATE MANAGED SERVICES SOLUTION

At Precursive we provide a managed service to support you on an ongoing basis which includes configuration, customization and deployment to meet evolving business needs. Our work can cover custom development, product configuration and training, reporting and workflow automations. 


Professiona Services Automation software can improve and automate a range of activites related to professional services from selling through project delivery and accounting including resourcing, time tracking and billing. Take a look below at just some of the key functionalities Precursive can help your business achieve.

WORKFORCE MANAGEMENT

Organize all your staff and resource profiles including holidays, rate cards, promotions, skills matrix, and work history.

Precursive Revenue & Profitability Dashboard
Precursive Platform Dashboard

CUSTOMER COLLABORATION

Share implementation plans with customers to help them understand what they need to do next and reduce delays, thereby maximizing efficiency.

PROJECT ACCOUNTING

Monitor project financials in real-time on budgets, costs, margins and revenues. Be a step ahead on your T&M burn down rates.

Precursive Revenue & Cost
Precursive Consulting Portfolio Dashboard

EXPENSE MANAGEMENT

With streamlined expense management, you can easily keep on top of expenses by tracking them against project or other non-project expenses.

FURTHER RESOURCES 

Forecast and schedule your business' resources with Precursive.

PRECURSIVE PSA

Learn more about managed services and how it can aid your organization's operations.

PRECURSIVE BLOG

Ask questions, explore articles, and find answers.

CUSTOMER WORKSPACE

Find out more about the people and company. You can learn more about what makes us tick. 

 

We are passionate about changing the game for the world’s best services teams. 

 

Our mission is to help you improve time-to-value and make every customer a success story.

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WHY PRECURSIVE.

About Us

Find out more about us including our mission, values and get to know the team

Salesforce Native

Give sales, services, support and customer success teams a single, shared view of the customer

Customers

Hear from customers on why they prefer Precursive to help them scale and grow their business

Professional Services Delivery

Our services team provides expertise in how the best companies improve services delivery

Support & Success Hub

Find the answer you need at our success-hub where you will find a mix of documentation, video assets and training materials

The Precursive Platform is 100% native to the Salesforce platform. Our solutions can be tailored to your needs and support a range of use cases.

 

Learn how we take the pain out of complex service delivery activities. 

 

Do the work, not the admin! 

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Professional Services Automation

Increase operational efficiency with predictable services delivery and insights on performance

Project Management

Powerful project management capability designed to support high-velocity services delivery

Resource Management

Quickly mobilize your project teams, manage demand and avoid capacity crunches

Customer Workspace

An interactive community portal to collaborate, share dependencies and updates in real-time

Services Billing

Easily manage accurate professional services billing, raise invoices and track payments

BY SOLUTION.

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PROFESSIONAL SERVICES AUTOMATION

Manage people, projects and revenues in one place

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RESOURCE MANAGEMENT

Staff projects faster with resource planning

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PROJECT MANAGEMENT

Improve your implementation experience

Professional Services / Services Delivery

Organize work and collaborate with customers

IT & Professional Services 

Project Manager

Easily manage timelines and dependencies

Implementation Teams

Organize work & collaborate with customers

Resource Manager

Forecast demand and avoid capacity crunches

Salesforce Admin

Extend the power of Salesforce

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Get actionable tips and insight on customer onboarding, resource management and professional services automation via podcasts, blogs, whitepapers, product guide videos and our on-demand webinars.

Blog

A vault of knowledge from in-house & guest writers

Playbooks

Repeatable & scalable insight on a platter

Product Guides

Video guides for the Precursive Platform

Podcast

Listen to all episodes of ‘Precursive Perspective’ with host Jonathan Corrie

Press

Precursive in the news

Webinars

Watch anytime, anywhere, on-demand

Research

Industry trends and benchmarking

Events

Stay in the loop of what Precursive is up to

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