INDUSTRY | SAAS
SIZE | MEDIUM
HQ | NORWAY
PRODUCT | IDENTITY TECH
EMPLOYEES | 200
SCALING A DIGITAL IDENTITY SERVICES PROVIDER WITH WORLD-CLASS ONBOARDING
Signicat is a leading provider of electronic identity services to customers in regulated industries, specializing in cross-border, cloud-based electronic identity services and electronic signatures.
TIME TO VALUE
BUSINESS DOUBLED WITH
ABILITY TO TAKE NEW CLIENTS
14 DAYS EARLIER
LESS THAN 60 DAYS
"OBX helped us to organize ourselves better, made us able to handle a higher volume, while also keeping track of what is happening. Nothing is forgotten. It enabled us to coordinate in a tool. Signicat has been able to do its own way, but OBX has some great guidelines. It has made us more scalable.
Siginicat suffered from the common issues that occur with multiple, disparate onboarding processes. There was no existing customer success function, the technical team did not see onboarding as important, a lack of uniformity in approach and the wrong metrics were captured.
Precursive OBX productized project templates, managed activities, as well as tasks, and aided collaboration with clients. This scaled Signicat's onboarding organization by enabling them to handle a higher volume of work while not having to over-hire and increase headcount significantly.
Project planning and task allocation in OBX