INDUSTRY | SAAS

SIZE | MEDIUM

HQ | NORWAY

PRODUCT | IDENTITY TECH

EMPLOYEES | 200

SCALING A DIGITAL IDENTITY SERVICES PROVIDER WITH WORLD-CLASS ONBOARDING

Signicat is a leading provider of electronic identity services to customers in regulated industries, specializing in cross-border, cloud-based electronic identity services and electronic signatures.

 

GROWTH

TIME TO VALUE

QUICKER

BUSINESS DOUBLED WITH

ABILITY TO TAKE NEW CLIENTS

PAYMENTS TAKEN

14 DAYS EARLIER

LESS THAN 60 DAYS

(35% FASTER)

SOFI

FAHLBERG.

VP

OPERATIONS

SIGNICAT

"OBX helped us to organize ourselves better, made us able to handle a higher volume, while also keeping track of what is happening. Nothing is forgotten. It enabled us to coordinate in a tool. Signicat has been able to do its own way, but OBX has some great guidelines. It has made us more scalable.

SIGNICAT CHALLENGE

Siginicat suffered from the common issues that occur with multiple, disparate onboarding processes. There was no existing customer success function, the technical team did not see onboarding as important, a lack of uniformity in approach and the wrong metrics were captured.

OUR SOLUTION

Precursive OBX productized project templates, managed activities, as well as tasks, and aided collaboration with clients. This scaled Signicat's onboarding organization by enabling them to handle a higher volume of work while not having to over-hire and increase headcount significantly.

CRM

CUSTOMER ONBOARDING

Project planning and task allocation in OBX

PRECURSIVE IMPACT