When a deal reaches a certain probability threshold in Salesforce, “Plan to Complete” creates a delivery-side commitment in Precursive: a proposed resourcing plan, a timeline, a set of milestones that Delivery can validate against actual capacity.

Services shouldn't start after the deal closes. Here's how pairing services with sales earlier drives better retention, CX, and time-to-value and why Delivery belongs in the sales cycle, not after it.

A new operating model is emerging: Services-as-a-Product, engineering services to drive growth.

The KPIs of Services tend to determine how they behave or how they are seen and in many organizations, services are still being wrongly treated like a cost center. Treating services as a cost center doesn’t usually happen by accident

A consistent fear amongst delivery, professional services and implementations leaders frequently appears: I can’t show the value of my services team. In answering the above, we’d like to understand WHY this is being asked, before approaching HOW to solve it.

Despite Services becoming revenue drivers in many organizations, Professional Services Delivery teams continue to battle a stubborn misconception: they are cost centres over strategic revenue drivers. Now, of course some are, but today AI presents the biggest opportunity in a generation to rewrite that narrative, yet Services leaders must lead this conversation. Of course AI is not the silver bullet solution; leaders will still require vision and resources, so simply “adding AI” is not a...

A snapshot into the evolving state of professional services across SaaS, technology, and high-growth enterprises in the Profitable Growth Era.

Monetizing Professional Services (PS) should be straightforward, Yet, many companies struggle to turn their services into revenue streams.

By leveraging data, Professional Services teams can unlock new revenue opportunities, streamline operations, and unlock repeatable elements.

Explore how revenue growth in Professional Services is key to success, meeting client demands, and driving innovation in a tough economy.

Successful service professionals must adopt strategies that emphasize genuine engagement, problem-solving, and long-term client partnerships

Professional Services has become a key revenue driver for businesses. Discover the tips to make your PS function generate more revenue.

Services delivery has seen major changes over the years. It has instead emerged as a vital driver of revenue across many industries.

The maturity curve of Professional Services functions is essentially the organizational/team capacity to hit key services targets.

Understanding your own professional services maturity can be a very difficult task at times. That's why we recommend these strategies.

In order to understand professional services maturity, you need to look at it from the ground up. Discover the foundations of PS Maturity.

Learn how businesses in the professional services industry can improve profitability and margin. Including tips such as value based pricing.

Businesses in the professional services industry should be committing tie to understand their own maturity to make business decisions.

There are many billing and invoicing tools that can aid your service delivery. Here we will take a look at the top ten to help you decide.

Survey tools can help you get the feedback you need much more easily. Don't know which tools to choose, don't worry. We've created a list.

There are many customer support tools that can aid your service delivery. Here we will take a look at our top ten to help give you an idea.

There are many reporting tools that can aid your service delivery. Here we will take a look at our top ten to help give you an idea.

There are many CRM tools that can aid your service delivery. Let's take a look at our top ten to give you an idea of the ones out there.

The aim of capacity planning is to optimize current resources to meet client demand efficiently. Let's take a look at the optimum strategy.

Service blueprinting is the process of mapping out the customer journey and identifying steps within the service delivery and touchpoints.