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Updated: Aug 4, 2021

The Precursive Customer Onboarding Benchmarking Survey 2020 launches today!

We want to hear from you. Take the survey and have your say.

The Taskfeed Customer Onboarding Benchmark survey is entering its third year. Since 2018, we have gone out to the industry and brought together insights from the world’s most innovative and success-led companies, such as SAP, Docusign, Salesforce, Looker, GoCardless, Signicat and many more.

Now under the Precursive brand, we have set our sights on making this third annual state of the onboarding industry report the biggest and best yet. With more data comes more insight, and more to learn from one another.

This year we are focusing on excellence in Onboarding and we have our sights set on uncovering 2020’s brightest Customer Success professionals and the best, most innovative practices they are bringing to the industry.

Three good reasons to take the survey today

  • Provide valuable benchmarking data for your industry

  • Be the first to receive the full report in Summer

  • Only 5 minutes of your time to complete.

If you are interested in driving Customer Success, then the outcomes from our survey will provide you with key industry information- all the findings will be available later this year in the form of the Precursive Customer Onboarding Benchmarking Report 2020. The data you provide will be confidential.


  • People & Culture - What a Customer Onboarding team looks like today, which are the most valuable roles and how does this work in the context of the wider Customer Success culture in your organisation?

  • Process & Collaboration - How are teams putting together and sharing the right processes to drive onboarding success?

  • Tools & Technologies - The tried and tested Tech Stack of the businesses delivering SaaS-based success today.

  • Excellence in Onboarding - How are you motivating your people and driving the best practices in Customer Success?

Let’s make this the biggest and more comprehensive benchmark yet for our industry!



Download the Customer Onboarding Benchmark Report 2021 here.

And new for this year, we are offering you the chance to get your own bespoke State of Customer Onboarding report, tailored for your organization.

Take the survey now! (Survey is now closed)

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