The KPIs of Services tend to determine how they behave or how they are seen and in many organizations, services are still being wrongly treated like a cost center. Treating services as a cost center doesn’t usually happen by accident

The PS Pillars serve as a knowledge hub for the Professional Services industry. Get a crash course in what they are, why they're...

Pitfalls to Avoid in Fast Scaling SaaS Watch the recording of our webinar with guest speaker Alex Farmer, VP of Customer Success at...

Audience Q&As from Fixing the Capacity Crunch, In High-Velocity Services Delivery webinar

CUSTOMER SUCCESS STARTS WITH CUSTOMER ONBOARDING Watch the recording of our webinar with panelists Jay Nathan (Higher Logic) and Peter...

Read how Melissa Jurkoic is bridging the gap between business & technology as Chief Customer Experience Officer at Addaptation.

Sam Smith implements Customer Success function at Linode to create greater customer retention and increase platform usage.

As a CSM at Precursive, Anna works with the Precursive clients to make sure they are seeing the greatest possible value from the platform.

Hayden & team PatSnap use Precursive OBX in conjunction with Gainsight to connect CS, Onboarding & Professional Services on Salesforce.

CUSTOMER SUCCESS DURING COVID-19: THE NEW REMOTE REALITY OF WORK

Key strategic advice from Customer Success industry experts for 2020

The idea is to educate the client at every stage of their journey and demonstrate to them how to get the very best out of a product.