[WHITEPAPER]
The 2025 SDA Services Delivery Benchmark.
Welcome to the inaugural SDA Services Delivery Benchmark!
We are thrilled to present this with our partners, the SDA - a community for shared learning networking for PS leaders and all things services delivery.
This is a first-of-its-kind snapshot into the evolving state of professional services across SaaS, technology, and high-growth enterprises.
The Modern Saas Economy has morphed from growth-at-all-costs to a new stage: the Profitable Growth Era. Service leaders face twin pressures from customers who want more value at a lower cost and investors who demand increased GM efficiency and higher profits.
This report captures the voice of the community: over 200 senior leaders in Professional Services who shared candid insights into the challenges they face, the priorities they are setting, and the opportunities they see on the horizon.
WHAT'S INSIDE?
- 6 Core Pillars of Services Excellence
- Services Strategy & Sales
- Services Metrics & Targets
- Services Operations
- Partner Delivery & Ecosystem
- Analysis & Insights
via our partner
Pillars of services excellence.
STRATEGY & OPERATING MODELS
The shift toward subscription and outcome-based models, and how services leaders are adapting.
EXECUTION & DELIVERY
Delivery bottlenecks, speed and quality, and the metrics that define operational success.
PARTNER ECOSYSTEMS
The evolving landscape of partner-delivered services, including revenue mix, gross margins, and ecosystem definitions.
FAQs.
What's in the SDA 2025 Services Delivery Benchmark report? This report benchmarks services delivery performance across SaaS, tech and high-growth enterprises, covering the six pillars of services excellence from strategy to operations.
Who is the SDA benchmark report for? Professional services and customer success leaders who want to compare their delivery performance against peers in SaaS and high-growth tech.
What are the six pillars of services excellence? Services strategy & sales, metrics & targets, operations, partner delivery & ecosystem, and analysis & insight - the core dimensions this benchmark measures.
Is this the first SDA benchmark report from SDA x Precursive? Yes. The 2025 edition is the inaugural Services Delivery Benchmark report, building on Precursive's earlier onboarding and capacity research.
MORE RESOURCES
Make Professional Services easier with the help of our playbooks.
Building and Managing Partner Ecosystems.
In conjunction with the SDA, this playbook helps better understand how to setup, manage and scale services partner programs.
Managing projects remotely on Salesforce.
Evaluate your current position, identify the challenges, and create better project management processes to build a future-proofed platform for growth.
Traditional Delivery is Dead.
The future of Professional Services where velocity and quality are key tenets for success, with guidance and practitioner insights from Sage, Cognite & Infosys.
Packaging services delivery.
This playbook offers a breakdown of the key components to identify why Consultancies package their service offerings and how you can do the same for your business.
PS content by PS leaders.
The PSA Platform that delivers.
