[WHITEPAPER]
THE 2025 SDA SERVICES DELIVERY BENCHMARK
Welcome to the inaugural SDA Services Delivery Benchmark!
We are thrilled to present this with our partners, the SDA - a community for shared learning networking for PS leaders and all things services delivery.
This is a first-of-its-kind snapshot into the evolving state of professional services across SaaS, technology, and high-growth enterprises.
The Modern Saas Economy has morphed from growth-at-all-costs to a new stage: the Profitable Growth Era. Service leaders face twin pressures from customers who want more value at a lower cost and investors who demand increased GM efficiency and higher profits.
This report captures the voice of the community: over 200 senior leaders in Professional Services who shared candid insights into the challenges they face, the priorities they are setting, and the opportunities they see on the horizon.
WHAT'S INSIDE?
- 6 Core Pillars of Services Excellence
- Services Strategy & Sales
- Services Metrics & Targets
- Services Operations
- Partner Delivery & Ecosystem
- Analysis & Insights
via our partner
PILLARS OF SERVICES EXCELLENCE.
STRATEGY & OPERATING MODELS
The shift toward subscription and outcome-based models, and how services leaders are adapting.
EXECUTION & DELIVERY
Delivery bottlenecks, speed and quality, and the metrics that define operational success.
PARTNER ECOSYSTEMS
The evolving landscape of partner-delivered services, including revenue mix, gross margins, and ecosystem definitions.
MAKE PROFESSIONAL SERVICES EASIER WITH THE HELP OF OUR PLAYBOOKS.
PLAYBOOK #1
HOW TO SCALE IN SAAS WITH CUSTOMER ONBOARDING - Find out what some of the world’s most innovative teams are doing to help their customers see success faster.
PLAYBOOK #2
MANAGING PROJECTS REMOTELY ON SALESFORCE - evaluate your current position, identify the challenges, and create better project management processes to build a future-proofed platform for growth.
PLAYBOOK #3
TRADITIONAL DELIVERY IS DEAD - With guidance and practitioner insights from Sage, Cognite & Infosys, welcome to the future of Professional Services where velocity and quality are key tenets for success.
PLAYBOOK # 4
PACKAGING SERVICES DELIVERY - This playbook offers a breakdown of the key components to identify why Consultancies package their service offerings and how you can do the same for your business.
PS CONTENT BY PS LEADERS.
THE PSA PLATFORM THAT DELIVERS.
BY PRODUCTS.
