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THE AGILE WORKFORCE

"77% of CEOs find availability of key skills as the biggest threat to their business"

PwC, 20th CEO Survey of Global Talent (2017)

Precursive wanted to understand the impact of capacity on people and companies. We have interviewed more then 60 companies across a range of industries including creative, consulting, professional services and tech. Participants of this study included CEOs, CFOs, COOs and Heads of Business Unit and/or Function.
 
Skills, talent and time are central questions for any business reliant on resource management and workforce planning to drive success; we therefore wanted to explore capacity as a metric and whether it truly engages the workforce.

Where does capacity rank for you in its impact on daily operational activities?

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95%

BELIEVE

CAPACITY

RANKS

TOP 3

No one stated that capacity wasn't a priority. It has a significant impact on:

  • customer experience

  • company performance

  • your most valuable asset, your people

"Companies have optimized human capital, spreading expensive resources across teams that don’t need 100% of those resources 100% of the time"

HBR, The Overcommitted Organisation (2017)

84% believe using single metrics, such as utilisation, doesn't work 

Only 15% of C-level execs feel they are measuring capacity well

"Intelligent automation can be deployed for existing operations/processes to derive instant benefits, including savings of 25-40%”

EY, Will Intelligent Automation Replace Skilled Labour or Redefine It? (2018)

KEY THEMES FROM THE RESEARCH

"Everyone is focused on getting out of spreadsheets”

MD, Leading Consulting Company

The Agile Workforce (2018)

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WORKFORCE

SCIENCE

People are any company's most valuable asset, however traditional metrics such as utilisation are failing the workforce and causing them to disengage. Workforce Science is a new approach to addressing the problem.

"How can people put their hand up for work when you don't know what work we have for them to do”

Resource Manager, Global Market Research Company

The Agile Workforce (2018)

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THE NEW

GAP

Most leaders are aware of the lack of alignment between sales and delivery. Many don’t appreciate the disconnect between capacity and talent management to get the right skills at the right time.

"More people is the default solution but rarely is the conversation about being more efficient”

CTO, Global Advisory Firm

The Agile Workforce (2018)

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THE WIGGLE ROOM PARADOX

How do you balance utilisation versus availability, ensuring that the needs of the client are not becoming lost to the needs of your staff and the business?

Download the White Paper
White Paper

Find out more about the people and company. You can learn more about what makes us tick. 

 

We are passionate about changing the game for the world’s best services teams. 

 

Our mission is to help you improve time-to-value and make every customer a success story.

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WHY PRECURSIVE.

About Us

Find out more about us including our mission, values and get to know the team

Salesforce Native

Give sales, services, support and customer success teams a single, shared view of the customer

Customers

Hear from customers on why they prefer Precursive to help them scale and grow their business

Professional Services Delivery

Our services team provides expertise in how the best companies improve services delivery

Support & Success Hub

Find the answer you need at our success-hub where you will find a mix of documentation, video assets and training materials

The Precursive Platform is 100% native to the Salesforce platform. Our solutions can be tailored to your needs and support a range of use cases.

 

Learn how we take the pain out of complex service delivery activities. 

 

Do the work, not the admin! 

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Professional Services Automation

Increase operational efficiency with predictable services delivery and insights on performance

Project Management

Powerful project management capability designed to support high-velocity services delivery

Resource Management

Quickly mobilize your project teams, manage demand and avoid capacity crunches

Customer Workspace

An interactive community portal to collaborate, share dependencies and updates in real-time

Services Billing

Easily manage accurate professional services billing, raise invoices and track payments

Revenue Management

Recognize and forecast revenue with ease and accuracy

Precursive AI ✨

Leverage AI capabilities for better project management and boosting customer success. 

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Get actionable tips and insight on customer onboarding, resource management and professional services automation via podcasts, blogs, whitepapers, product guide videos and our on-demand webinars.

Blog

A vault of knowledge from in-house & guest writers

Playbooks

Repeatable & scalable insight on a platter

Product Guides

Video guides for the Precursive Platform

Research

Industry trends and benchmarking

Podcast

Listen to all episodes of ‘Precursive Perspective’ with host Jonathan Corrie

Toolkits, templates, tips and more 

Events

Stay in the loop of what Precursive is up to

Webinars

Watch anytime, anywhere, on-demand

BY SOLUTION.

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PROFESSIONAL SERVICES AUTOMATION

Manage people, projects and revenues in one place

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RESOURCE MANAGEMENT

Staff projects faster with resource planning

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PROJECT MANAGEMENT

Improve your implementation experience

Professional Services / Services Delivery

Organize work and collaborate with customers

IT & Professional Services 

Project Manager

Easily manage timelines and dependencies

Implementation Teams

Organize work & collaborate with customers

Resource Manager

Forecast demand and avoid capacity crunches

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