THE AGILE WORKFORCE
"77% of CEOs find availability of key skills as the biggest threat to their business"
PwC, 20th CEO Survey of Global Talent (2017)
Precursive wanted to understand the impact of capacity on people and companies. We have interviewed more then 60 companies across a range of industries including creative, consulting, professional services and tech. Participants of this study included CEOs, CFOs, COOs and Heads of Business Unit and/or Function.
Skills, talent and time are central questions for any business reliant on resource management and workforce planning to drive success; we therefore wanted to explore capacity as a metric and whether it truly engages the workforce.
Where does capacity rank for you in its impact on daily operational activities?
95%
BELIEVE
CAPACITY
RANKS
TOP 3
No one stated that capacity wasn't a priority. It has a significant impact on:
-
customer experience
-
company performance
-
your most valuable asset, your people
"Companies have optimized human capital, spreading expensive resources across teams that don’t need 100% of those resources 100% of the time"
HBR, The Overcommitted Organisation (2017)
84% believe using single metrics, such as utilisation, doesn't work
Only 15% of C-level execs feel they are measuring capacity well
"Intelligent automation can be deployed for existing operations/processes to derive instant benefits, including savings of 25-40%”
EY, Will Intelligent Automation Replace Skilled Labour or Redefine It? (2018)
KEY THEMES FROM THE RESEARCH
"Everyone is focused on getting out of spreadsheets”
MD, Leading Consulting Company
The Agile Workforce (2018)
WORKFORCE
SCIENCE
People are any company's most valuable asset, however traditional metrics such as utilisation are failing the workforce and causing them to disengage. Workforce Science is a new approach to addressing the problem.
"How can people put their hand up for work when you don't know what work we have for them to do”
Resource Manager, Global Market Research Company
The Agile Workforce (2018)
THE NEW
GAP
Most leaders are aware of the lack of alignment between sales and delivery. Many don’t appreciate the disconnect between capacity and talent management to get the right skills at the right time.
"More people is the default solution but rarely is the conversation about being more efficient”
CTO, Global Advisory Firm
The Agile Workforce (2018)
THE WIGGLE ROOM PARADOX
How do you balance utilisation versus availability, ensuring that the needs of the client are not becoming lost to the needs of your staff and the business?
