"77% of CEOs find availability of key skills as the biggest threat to their business"

PwC, 20th CEO Survey of Global Talent (2017)

Precursive wanted to understand the impact of capacity on people and companies. We have interviewed more then 60 companies across a range of industries including creative, consulting, professional services and tech. Participants of this study included CEOs, CFOs, COOs and Heads of Business Unit and/or Function.


Skills, talent and time are central questions for any business reliant on resource management and workforce planning to drive success; we therefore wanted to explore capacity as a metric and whether it truly engages the workforce.

No one stated that capacity wasn't a priority. It has a significant impact on:

  • customer experience

  • company performance

  • your most valuable asset, your people


Most roles in the c-suite have their support networks, from the CEO to HR and from finance to marketing. Yet operations, delivery and project leaders often suffered through this issues alone. Once we started presenting and sharing The Agile Workforce, many approached us suggesting to bring people together and form a community around this pertinent topic. Therefore we make sure people have the spaces available to connect on capacity, either internally or externally. Sometimes it's just nice to know others are in the same boat.

We'd love for more people to get involved and become part of our community.

  • Book a spot our next, free, breakfast brief - this covers the research insights roundtable-style with your peers sharing similar issues.

  • Take advantage of free, in-house briefings - these also covers the insights but for your own organisations resources, holding up a mirror to the internal process*

  • Download the full white paper, covering the research and insights

*location dependant

"Companies have optimized human capital, spreading expensive resources across teams that don’t need 100% of those resources 100% of the time"

HBR, The Overcommitted Organisation (2017)

"Intelligent automation can be deployed for existing operations/processes to derive instant benefits, including savings of 25-40%”

EY, Will Intelligent Automation Replace Skilled Labour or Redefine It? (2018)


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The Agile Workforce | Resource Mangement