PRECURSIVE x APPERIO x PROCURIFY
View our webinar on how customer success can be achieved in the new remote reality using software for customer success. We talk about all considerations, including managing the switch to remote working, the customer journey, investing in teams and how customer experience impacts your financial performance.
0:00 - Introduction 6:32 - How are you managing the switch to remote working internally? 12:35 - What is the importance of Customer Success at this time? 17:32 - How important have you found Customer Onboarding to be in overall customer journey? 19:57 - Have you been able to see data around the impact of churn?
22:28 - How are you investing in your team to build their skill & knowledge base?
44:04 - What changes have you made to your customer communications?
49:17 - What impact does Customer Onboarding have on financial performance?
57:56 - Are you able to use the data to help refine your processes?