Updated: Jul 3
With the ever-increasing demands of customers, businesses need to find innovative ways to ensure their customers are successful. It's no surprise that people, collaboration and technology have become essential components in achieving customer success. In this video, we explore how these three elements can be utilized to achieve improved customer success outcomes. We look at how technology can streamline processes and support customer relationships, how collaboration can foster better customer engagement and how people can drive meaningful customer experiences.
Ultimately, this webinar from Precursive x Taskfeed x Gainsight shares insights on how people, collaboration and technology can work together to deliver successful customer success initiatives.
To find out more about how our project and resource management software works, head over to https://www.precursive.com/products-resource-management.
DISCOVER THE ULTIMATE CLIENT ONBOARDING SOLUTION
Precursive joined forces with Gainsight to deliver our ‘State of Customer Onboarding and Capacity’ webinar. Our speakers for this session were Adam Joseph (Director of Customer Success, Gainsight), Jonathan Corrie (CEO, Precursive) and Andy Mahood (CTO, Precursive).
Built on insights driven from our far reaching industry research involving the world’s most innovative and fast-scaling businesses, we cover:-
The anatomy of a world-class onboarding operation and how you can replicate it
The benefits of the perfectly optimized Playbook and how to build yours
The way that better capacity management allows businesses to scale
The Customer Onboarding maturity scale and where your organization sits
0:00 - 4:25 - Introductions
4:25 - 6:05 - Importance of Customer Success
6:05 - 7:55 - Building an Agile Workforce
7:55 - 9:40 Research on Customer Onboarding
9:40 - 10:14 - Lessons for Customer Success
10:14 - 14:50 - People
14.50 - 21:48 - Collaboration
21:48 - 29:18 - Technology
29:18 - 32:39 - Conclusion
32:39 - 50:00 - Q&A