SCALING A DIGITAL IDENTITY SERVICES PROVIDER WITH WORLD-CLASS ONBOARDING

Signicat is a leading provider of electronic identity services to customers in regulated industries, specializing in cross-border, cloud-based electronic identity services and electronic signatures.

INDUSTRY

SOFTWARE & SAAS

COMPANY SIZE

SMB

HEADQUARTERS

NORWAY

PRODUCT

SaaS

EMPLOYEES

200

QUICKER

TIME TO VALUE

GROWTH

Payments taken 14 days earlier

Less than 60 days (35% faster)

Business doubled with ability to take new clients

The Challenge

Signicat wanted to improve their customer onboarding to support the growth of their business. They wanted to create repeatable playbooks for the delivery of different products to improve time-to-value (TTV).

The Solution

Precursive OBX productized project templates, managed activities, as well as tasks, and aided collaboration with clients. This scaled Signicat's onboarding organization by enabling them to handle a higher volume of work while not having to over-hire and increase headcount significantly.

1

2

Project planning and task allocation in OBX

48% growth (2019) with ability to onboard clients faster

PRECURSIVE

IMPACT

3

35% faster time to value, now under 60 days

SOFI FAHLBERG

VP OPERATIONS

"OBX helped us to organize ourselves better, made us able to handle a higher volume, while also keeping track of what is happening. Nothing is forgotten. It enabled us to coordinate in a tool. Signicat has been able to do its own way, but OBX has some great guidelines. It has made us more scalable.

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MAKE EVERY CUSTOMER A SUCCESS STORY