SCALING A DIGITAL IDENTITY SERVICES PROVIDER WITH WORLD-CLASS ONBOARDING
Signicat is a leading provider of electronic identity services to customers in regulated industries, specializing in cross-border, cloud-based electronic identity services and electronic signatures.
INDUSTRY.
COMPANY SIZE.
HEADQUARTERS.
PRODUCT.
EMPLOYEES.
SOFTWARE AND SAAS
SMB
NORWAY
SaaS
200
QUICKER
Payments taken 14 days earlier
TIME TO VALUE
Less than 60 days (35% faster)
GROWTH
Business doubled with ability to take new clients
THE CHALLENGE.
Signicat wanted to improve their customer onboarding to support the growth of their business. They wanted to create repeatable playbooks for the delivery of different products to improve time-to-value (TTV). the processes also in place did not capture the metrics required to identify where there were issues and therefore where to improve.
OUR SOLUTION.
Precursive project management productized project templates, managed activities, as well as tasks, and aided collaboration with clients. This scaled Signicat's onboarding organization by enabling them to handle a higher volume of work while not having to over-hire and increase headcount significantly.
OPPORTUNITY MANAGEMENT
Forecast and nurture opportunities
QUOTE GENERATION
Create summaries & quotes for customers
LEAD MANAGEMENT
Track and monitor leads
CUSTOMER ONBOARDING
Manage activities and tasks
REPEATABLE PLAYBOOKS
Productise project templates
CUSTOMER COLLABORATION
Real-time progress and communication
PRECURSIVE IMPACT.
Project planning and task allocation in OBX
48% growth (2019) with ability to onboard clients faster
35% faster time to value, now under 60 days
"OBX helped us to organize ourselves better, made us able to handle a higher volume, while also keeping track of what is happening. Nothing is forgotten. It enabled us to coordinate in a tool. Signicat has been able to do its own way, but OBX has some great guidelines. It has made us more scalable.
SOFI FAHLBERG
VP OPERATIONS
PS CONTENT BY PS LEADERS.
THE PSA PLATFORM THAT DELIVERS.
BY PRODUCTS.
