SCALING A DIGITAL IDENTITY SERVICES PROVIDER WITH WORLD-CLASS ONBOARDING
Signicat is a leading provider of electronic identity services to customers in regulated industries, specializing in cross-border, cloud-based electronic identity services and electronic signatures.
SOFTWARE AND SAAS
TIME TO VALUE
Payments taken 14 days earlier
Less than 60 days (35% faster)
Business doubled with ability to take new clients
Signicat wanted to improve their customer onboarding to support the growth of their business. They wanted to create repeatable playbooks for the delivery of different products to improve time-to-value (TTV).
Precursive OBX productized project templates, managed activities, as well as tasks, and aided collaboration with clients. This scaled Signicat's onboarding organization by enabling them to handle a higher volume of work while not having to over-hire and increase headcount significantly.
Project planning and task allocation in OBX
48% growth (2019) with ability to onboard clients faster
35% faster time to value, now under 60 days
"OBX helped us to organize ourselves better, made us able to handle a higher volume, while also keeping track of what is happening. Nothing is forgotten. It enabled us to coordinate in a tool. Signicat has been able to do its own way, but OBX has some great guidelines. It has made us more scalable.
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We are passionate about changing the game for the world’s best services teams.
Our mission is to help you improve time-to-value and make every customer a success story.