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SCALING A DIGITAL IDENTITY SERVICES PROVIDER WITH WORLD-CLASS ONBOARDING

Signicat is a leading provider of electronic identity services to customers in regulated industries, specializing in cross-border, cloud-based electronic identity services and electronic signatures.

INDUSTRY

SOFTWARE AND SAAS

COMPANY SIZE

SMB

HEADQUARTERS

NORWAY

PRODUCT

SaaS

EMPLOYEES

200

QUICKER

TIME TO VALUE

GROWTH

Payments taken 14 days earlier

Less than 60 days (35% faster)

Business doubled with ability to take new clients

The Challenge

Signicat wanted to improve their customer onboarding to support the growth of their business. They wanted to create repeatable playbooks for the delivery of different products to improve time-to-value (TTV).

The Solution

Precursive OBX productized project templates, managed activities, as well as tasks, and aided collaboration with clients. This scaled Signicat's onboarding organization by enabling them to handle a higher volume of work while not having to over-hire and increase headcount significantly.

1

Project planning and task allocation in OBX

PRECURSIVE

IMPACT

2

48% growth (2019) with ability to onboard clients faster

3

35% faster time to value, now under 60 days

SOFI FAHLBERG

VP OPERATIONS

"OBX helped us to organize ourselves better, made us able to handle a higher volume, while also keeping track of what is happening. Nothing is forgotten. It enabled us to coordinate in a tool. Signicat has been able to do its own way, but OBX has some great guidelines. It has made us more scalable.

TRY PRECURSIVE SOFTWARE NOW TO

MAKE EVERY CUSTOMER A SUCCESS STORY

Find out more about the people and company. You can learn more about what makes us tick. 

 

We are passionate about changing the game for the world’s best services teams. 

 

Our mission is to help you improve time-to-value and make every customer a success story.

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WHY PRECURSIVE.

About Us

Find out more about us including our mission, values and get to know the team

Salesforce Native

Give sales, services, support and customer success teams a single, shared view of the customer

Customers

Hear from customers on why they prefer Precursive to help them scale and grow their business

Professional Services Delivery

Our services team provides expertise in how the best companies improve services delivery

Support & Success Hub

Find the answer you need at our success-hub where you will find a mix of documentation, video assets and training materials

The Precursive Platform is 100% native to the Salesforce platform. Our solutions can be tailored to your needs and support a range of use cases.

 

Learn how we take the pain out of complex service delivery activities. 

 

Do the work, not the admin! 

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Professional Services Automation

Increase operational efficiency with predictable services delivery and insights on performance

Project Management

Powerful project management capability designed to support high-velocity services delivery

Resource Management

Quickly mobilize your project teams, manage demand and avoid capacity crunches