BETTER CUSTOMER ONBOARDING FOR GLOBAL LEADERS IN R&D / IP INTELLIGENCE
PatSnap's connected innovation intelligence platform brings together millions of R&D and IP datasets to allow their customers to connect the dots, increase productivity and innovate more effectively.
INDUSTRY
SOFTWARE AND SAAS
COMPANY SIZE
MID-MARKET
HEADQUARTERS
SINGAPORE
PRODUCT
COMPUTER SOFTWARE
EMPLOYEES
450
CAPACITY
TIME TO VALUE
GROWTH
30% increase in productivity per person
Faster to value
25% YOY growth
The Challenge
PatSnap wanted to ensure better collaboration both internally and externally. The team needed to structure the way they were managing their global implementation to ensure consistency. With a requirement for better tracking and reporting on time and resources and manage it all from Salesforce.
The Solution
PatSnap manages customer onboarding tasks with Precursive in Salesforce. Teams collaborate on projects and tasks and with their customers to improve time-to-value (TTV). Precursive OBX is integrated with Gainsight for a single source of truth and customer 360.
1
Time to value significantly reduced
PRECURSIVE
IMPACT
2
30% capacity increase per person via adopting OBX
3
Project planning and task allocation in OBX
EMILY KUSKE
CUSTOMER SUCCESS LEADER
"As we scaled we knew we needed to track certain metrics. With Precursive OBX we were able to get ahead of capacity and resource requirements before they ever became unmanageable. Precursive OBX would benefit the large majority of SaaS businesses once they have the ability to focus and invest time into their implementation process."
Find out more about the people and company. You can learn more about what makes us tick.
We are passionate about changing the game for the world’s best services teams.
Our mission is to help you improve time-to-value and make every customer a success story.
WHY PRECURSIVE.
