BETTER CUSTOMER ONBOARDING FOR GLOABL LEADERS IN R&D / IP INTELLIGENCE

PatSnap's connected innovation intelligence platform brings together millions of R&D and IP datasets to allow their customers to connect the dots, increase productivity and innovate more effectively.

INDUSTRY

SOFTWARE & SAAS

COMPANY SIZE

MID-MARKET

HEADQUARTERS

SINGAPORE

PRODUCT

COMPUTER SOFTWARE

EMPLOYEES

450

CAPACITY

TIME TO VALUE

GROWTH

30% increase in productivity per person

Faster to value

25% YOY growth

The Challenge

PatSnap wanted to ensure better collaboration both internally and externally. The team needed to structure the way they were managing their global implementation to ensure consistency. With a requirement for better tracking and reporting on time and resources and manage it all from Salesforce.

The Solution

PatSnap manages customer onboarding tasks with Precursive in Salesforce. Teams collaborate on projects and tasks and with their customers to improve time-to-value (TTV). Precursive OBX is integrated with Gainsight for a single source of truth and customer 360.

1

2

Time to value significantly reduced

30% capacity increase per person via adopting OBX

PRECURSIVE

IMPACT

3

Project planning and task allocation in OBX

EMILY KUSKE

CUSTOMER SUCCESS LEADER

"As we scaled we knew we needed to track certain metrics. With Precursive OBX we were able to get ahead of capacity and resource requirements before they ever became unmanageable. Precursive OBX would benefit the large majority of SaaS businesses once they have the ability to focus and invest time into their implementation process."

TRY PRECURSIVE SOFTWARE NOW TO

MAKE EVERY CUSTOMER A SUCCESS STORY