RESOURCE TRACKING & MANAGEMENT FOR GLOBAL LEADERS IN R&D / IP INTELLIGENCE

INDUSTRY | SAAS

SIZE | MEDIUM

HQ | SINGAPORE

PRODUCT | R&D / IP INTELLIGENCE

EMPLOYEES | 450

PatSnap's connected innovation intelligence platform brings together millions of R&D and IP datasets to allow their customers to connect the dots, increase productivity and innovate more effectively.

 

GROWTH

TIME TO VALUE

CAPACITY

25% YOY

GROWTH

UP BY 30% PER PERSON

VIA OBX ADOPTION

FASTER TO

VALUE

EMILY

KUSKE.

CUSTOMER SUCCESS

LEADER

PATSNAP

"As we scaled we knew we needed to track certain metrics. With Precursive OBX we were able to get ahead of capacity and resource requirements before they ever became unmanageable. Precursive OBX would benefit the large majority of SaaS businesses once they have the ability to focus and invest time into their implementation process." 

PATSNAP CHALLENGE

PatSnap wanted to ensure better collaboration both internally and externally. The team needed to structure the way they were managing their global implementation to ensure consistency. With a requirement for better tracking and reporting on time and resources and mangage it all from Salesforce.

OUR SOLUTION

Precursive OBX manages onboarding tasks which helps PatSnap define their customer journey from inception in Salesforce through practiced playbooks for onboarding and into a perfected customer experience. Insights from AI reporting and analytics then continuously improve the process.

CRM

CUSTOMER ONBOARDING

CUSTOMER SUCCESS

Project planning and task allocation in OBX

PRECURSIVE IMPACT