RESOURCE TRACKING & MANAGEMENT FOR GLOBAL LEADERS IN R&D / IP INTELLIGENCE
INDUSTRY | SAAS
SIZE | MEDIUM
HQ | SINGAPORE
PRODUCT | R&D / IP INTELLIGENCE
EMPLOYEES | 450
PatSnap's connected innovation intelligence platform brings together millions of R&D and IP datasets to allow their customers to connect the dots, increase productivity and innovate more effectively.
TIME TO VALUE
UP BY 30% PER PERSON
VIA OBX ADOPTION
"As we scaled we knew we needed to track certain metrics. With Precursive OBX we were able to get ahead of capacity and resource requirements before they ever became unmanageable. Precursive OBX would benefit the large majority of SaaS businesses once they have the ability to focus and invest time into their implementation process."
PatSnap wanted to ensure better collaboration both internally and externally. The team needed to structure the way they were managing their global implementation to ensure consistency. With a requirement for better tracking and reporting on time and resources and mangage it all from Salesforce.
Precursive OBX manages onboarding tasks which helps PatSnap define their customer journey from inception in Salesforce through practiced playbooks for onboarding and into a perfected customer experience. Insights from AI reporting and analytics then continuously improve the process.
Project planning and task allocation in OBX