About the Role
The T&E Specialist will report to the T&E Lead and will be a part of the Customer Success Team working to increase product adoption and value delivery to our customers. Key focus for the role will be collaborating on the execution and continual improvement of the T&E strategy. Working jointly with the Services and Product teams, you will produce training materials and deliver custom training interfacing with all our customer portfolio, consisting of medium to large size Communications, Professional Services and SaaS companies. You will also be responsible for collecting feedback on training delivery and running T&E research to improve and scale our training processes.
This is a great opportunity to join an inspired team of people on a mission to make life easier for their customers. It would suit a dynamic person who would like to be part of structuring and building a new section of the business in a startup environment. This position is predominantly remote.
Requirements
KEY FOCUS:
T&E Content Management & Creation
Executing T&E strategy by managing, updating, and producing content related to knowledge base, training, and best practice to support the adoption of Precursive across the entire portfolio of customers.
Training for Customer & Employee Onboarding
Creating custom presentation decks and delivering training during the Onboarding of new customers
Create and maintain accurate contact and activity records in a CRM system (Salesforce) to ensure visibility on each customer interaction
Training sessions with existing customers
Preparing and conducting technical training sessions for existing customers
Management of Precursive Community
Contributing to the development of our Salesforce community and management of community groups to drive adoption by encouraging self-service support & training
Continuously build and maintain high levels of knowledge in the project management and resource capacity market.
Training Feedback & Research
Gathering training feedback and conducting training and change management best practices research across our portfolio of customers.
Team collaboration and alignment with Product, Marketing and Support to optimize user enablement & adoption strategy
REQUIRED SKILLS:
Good communication skills and the ability to convey complex topics clearly
Great technical skills and attention to details, ideally familiar with Salesforce and the Salesforce ecosystem
Previous experience in knowledge base content creation, including video recording and editing of support articles
Comfortable with working independently and managing your own workload
Experience in running and managing customer training
Great team spirit and willing to collaborate: we work from home, but we work together! We share ideas, build projects together and aim at learning from our experience
Preferred previous experience in professional services, a SaaS business or startup environment
You will love this job if you:
Love to educate and get excited by seeing people learn and succeed.
Enjoy writing technical articles as well as creating customer facing assets and resources, such as demo videos and presentations.
Like to learn about the Salesforce environment and become a product expert.
Enjoy working as part of a team, but are also comfortable with working independently and managing your workload (the job will be predominantly remote).
Don’t mind the routinary work when it’s needed to make an impact in the long-run.
Would like to contribute to structuring a new function within the Customer Success org dedicated to T&E within a startup environment.
Precursive is proud to be an equal opportunity employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parentalor pregnancy status, marriage and civil partnership, sexual orientation, or any other characteristic protected by law. All your information will be kept confidential.
KEY SUMMARY:
US or UK based
Remote working
Background in Customer Success or T&E Content Creation
Experience in creating T&E content and delivery customer-facing training
Experience building or managing an online Community (nice to have)
Experience in working with a SF native solution (nice to have)
Startup experience
Proactive team player - let’s do this together!
About the Company
Founded in 2011 and headquartered in London, Precursive has teams across the UK, Europe, and North America. We are a software company that has created a fast and flexible professional services automation platform (PSA) for growing organizations. Our mission is to help the best companies keep their value promises, leading to customers for life.
Precursive helps fast growing B2B SaaS companies to increase revenues with high-velocity services delivery, better resource management and improved forecasting and business intelligence. Precursive serves companies of all sizes including unicorns, mid-market and enterprise customers.
Customer Success is at the heart of what we do and this is why we decided to expand our team and look for our next CS rockstar.
PS CONTENT BY PS LEADERS.
THE PSA PLATFORM THAT DELIVERS.
BY PRODUCTS.
