The KPIs of Services tend to determine how they behave or how they are seen and in many organizations, services are still being wrongly treated like a cost center. Treating services as a cost center doesn’t usually happen by accident

A consistent fear amongst delivery, professional services and implementations leaders frequently appears: I can’t show the value of my services team. In answering the above, we’d like to understand WHY this is being asked, before approaching HOW to solve it.

Despite Services becoming revenue drivers in many organizations, Professional Services Delivery teams continue to battle a stubborn misconception: they are cost centres over strategic revenue drivers. Now, of course some are, but today AI presents the biggest opportunity in a generation to rewrite that narrative, yet Services leaders must lead this conversation. Of course AI is not the silver bullet solution; leaders will still require vision and resources, so simply “adding AI” is not a...

Monetizing Professional Services (PS) should be straightforward, Yet, many companies struggle to turn their services into revenue streams.