PRECURSIVE PODCAST

SEASON 2 EPISODE 8

Matt is the Global VP of Customer Success of SAP Concur, a global spend management company that helps businesses reduce complexity and proactively manage their spending. Leveraging his sales experience, he has been in the Customer Success industry for 10 years.

SEASON 2 EPISODE 7

Matt is the Global VP of Customer Success of SAP Concur, a global spend management company that helps businesses reduce complexity and proactively manage their spending. Leveraging his sales experience, he has been in the Customer Success industry for 10 years.

SEASON 2 EPISODE 6

David is the CEO of TheCustomer.Co, advising senior SaaS executives on building customer-focused companies. He supports a number of B2B SaaS companies and investors in building CS as a company-wide capability. He is also the author of 'Dynamic Organisations'.

SEASON 2 EPISODE 5

As VP of Customer Experience, Matt discusses the skills and cross-discipline training required by CSMs to show value as quickly as possible to the customer their journey.

SEASON 2 EPISODE 4

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Graham shares his ideas and approach to services delivery, showing value to the customer to make them superstars and actionable implementation with a self-sustainable model.

SEASON 2 EPISODE 3

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Jon speaks to us about the symbiotic relationship between Professional Services & Customer Success for SaaS businesses along with outlining the anatomy of a 'world-class' PS organization.

SEASON 2 EPISODE 2

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Mitel is a global leader in telecommunications, helping businesses connect, collaborate and take care of customers. As Director of PS, Steven shares insight on delivering outcome-driven value to customers.

SEASON 2 EPISODE 1

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Tessian is a platform that automatically predicts and eliminates advanced threats on email caused by human error, with minimal disruption to employees' workflow. As Customer Operations Director, Phil O'Hagan helps match their technology to the customer journey. 

SEASON 1 EPISODE 17

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Tessian is a platform that automatically predicts and eliminates advanced threats on email caused by human error, with minimal disruption to employees' workflow. As Customer Operations Director, Phil O'Hagan helps match their technology to the customer journey. 

SEASON 1 EPISODE 16

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GoCardless enables customers to collect payments via a global debit network. Chief Customer Officer, Pat Phelan speaks to us about the future of Customer Success with focus on the varying behavioral aspects and mindset of future CSMs. 

SEASON 1 EPISODE 15

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Cognite is a global industrial AI Software-as-a-Service (SaaS) company supporting the full-scale digital transformation of heavy-asset industries around the world. Alex Farmer, VP of Customer Success speaks about the rise of CS in the new normal reality. 

SEASON 1 EPISODE 14

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Contentful is the pioneer and market leader in headless content management. As VP of Customer Success and Professional Services at Contentful, Saood Shah runs the CS, PS and Education with a focus on driving value and outcomes for customers.

SEASON 1 EPISODE 13

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PMI is the world's leading not-for-profit professional membership association for the project, program and portfolio management profession. Sunil Prashara brings his bank of diverse experiences and gets closer to the challenges of Project Management globally.

SEASON 1 EPISODE 12

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Peak AI powers the world’s smartest companies to drive growth, increase profitability, and improve sustainability. Bethany Ayers leads the customer organization in Peak including Marketing, Sales, Customer Success & Customer Delivery teams. 

SEASON 1 EPISODE 11

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Infosys is a global leader in next-generation digital services and consulting. Richard Cardwell speaks to us about the evolution of technology, erosion of skills, empowerment within their team and building relationships with customers. 

SEASON 1 EPISODE 10

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What makes a good Resource Manager? With 12 years of experience in Resource Management, Guy shares insight into key aspects such as Demand, Capability & Availability. And how stakeholders can stay ahead of the curve.

SEASON 1 EPISODE 9

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Are your teams carrying our due diligence before going into meetings with customers? Kristi delves into transformation management and identifying the 'voice of the customer' to ensure customer satisfaction.

SEASON 1 EPISODE 8

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With personal experience in creating and building CS organizations, Brian LaFaille shares in-depth insight into 'customer marketing', account-based marketing, and leveraging automation to add the value of connection for customers.

SEASON 1 EPISODE 7

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Will Blake, Director of Technology & Analytics at CRU shares how they have set up their global subscription business to scale using change management to help support their team and customers in today's 'new normal' and for the future.

SEASON 1 EPISODE 6

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Renowned Customer Success leader, Jay Nathan discusses how B2B / SaaS / tech companies can support & provide value to their customers including change & relationship  management, onboarding, achieving business objectives to scale and much more!

SEASON 1 EPISODE 5

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Atlantic Technologies is an international consulting firm offers digital solutions on the Salesforce platform.  Mike Dohrmann, MP, shares insight on the importance of education, training and communication for an agile workforce.

SEASON 1 EPISODE 4

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AppsFlyer is a global leader in mobile attribution and marketing analytics. The infamous Ziv Peled  sheds light on  working in the new remote reality and bringing empathy to Customer Success.

SEASON 1 EPISODE 3

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Nick is a global leader in SaaS business and customer success. In this episode, he shares valuable insight into how businesses can transform their

customer's journey and being human first.

SEASON 1 EPISODE 2

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In this episode,  Sean discusses the impact of today's remote reality and their human-first approach to internal and external communications to achieve Customer Success. 

SEASON 1 EPISODE 1

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Julian has previously worked with companies such has Vidyard and Hootesuite. In our first episode,  Julian shares insight into how communication & time-to-value can impact and improve customer success.