PRECURSIVE PODCAST

WELCOME TO OUR PODCAST GALLERY

In conversation with industry leaders across High-Tech, B2B, SaaS and Professional Services sharing insight on their businesses about how to make every customer a success story.
 Watch our episodes below!

EPISODE SEVENTEEN

Tessian is a platform that automatically predicts and eliminates advanced threats on email caused by human error, with minimal disruption to employees' workflow. As Customer Operations Director, Phil O'Hagan helps match their technology to the customer journey. 

EPISODE SIXTEEN

GoCardless enables customers to collect payments via a global debit network. Chief Customer Officer, Pat Phelan speaks to us about the future of Customer Success with focus on the varying behavioral aspects and mindset of future CSMs. 

EPISODE FIFTEEN

Cognite is a global industrial AI Software-as-a-Service (SaaS) company supporting the full-scale digital transformation of heavy-asset industries around the world. Alex Farmer, VP of Customer Success speaks about the rise of CS in the new normal reality. 

EPISODE FOURTEEN

Contentful is the pioneer and market leader in headless content management. As VP of Customer Success and Professional Services at Contentful, Saood Shah runs the CS, PS and Education with a focus on driving value and outcomes for customers.

EPISODE THIRTEEN

PMI is the world's leading not-for-profit professional membership association for the project, program and portfolio management profession. Sunil Prashara brings his bank of diverse experiences and gets closer to the challenges of Project Management globally.

EPISODE TWELVE

Peak AI powers the world’s smartest companies to drive growth, increase profitability, and improve sustainability. Bethany Ayers leads the customer organization in Peak including Marketing, Sales, Customer Success & Customer Delivery teams. 

EPISODE ELEVEN

Infosys is a global leader in next-generation digital services and consulting. Richard Cardwell speaks to us about the evolution of technology, erosion of skills, empowerment within their team and building relationships with customers. 

EPISODE TEN

What makes a good Resource Manager? With 12 years of experience in Resource Management, Guy shares insight into key aspects such as Demand, Capability & Availability. And how stakeholders can stay ahead of the curve.

EPISODE NINE

Are your teams carrying our due diligence before going into meetings with customers? Kristi delves into transformation management and identifying the 'voice of the customer' to ensure customer satisfaction.

EPISODE EIGHT

With personal experience in creating and building CS organizations, Brian LaFaille shares in-depth insight into 'customer marketing', account-based marketing, and leveraging automation to add the value of connection for customers.

EPISODE SEVEN

Will Blake, Director of Technology & Analytics at CRU shares how they have set up their global subscription business to scale using change management to help support their team and customers in today's 'new normal' and for the future.

EPISODE SIX

Renowned Customer Success leader, Jay Nathan discusses how B2B / SaaS / tech companies can support & provide value to their customers including change & relationship  management, onboarding, achieving business objectives to scale and much more!

EPISODE FIVE

Atlantic Technologies is an international consulting firm offers digital solutions on the Salesforce platform.  Mike Dohrmann, MP, shares insight on the importance of education, training and communication for an agile workforce.

EPISODE FOUR

AppsFlyer is a global leader in mobile attribution and marketing analytics. The infamous Ziv Peled  sheds light on  working in the new remote reality and bringing empathy to Customer Success.

EPISODE THREE

Nick is a global leader in SaaS business and customer success. In this episode, he shares valuable insight into how businesses can transform their

customer's journey and being human first.

EPISODE TWO

In this episode,  Sean discusses the impact of today's remote reality and their human-first approach to internal and external communications to achieve Customer Success. 

EPISODE ONE

Julian has previously worked with companies such has Vidyard and Hootesuite. In our first episode,  Julian shares insight into how communication & time-to-value can impact and improve customer success.