in association with Gainsight

The State of Customer Onboarding and Capacity

with Precursive CEO and CTO Jonathan Corrie and Andy Mahood as well as insight from Gainsight's Adam Joseph (Director of Customer Success)

Thursday March 19th 2020, 5pm (GMT) 12pm (EST)

Learn how customer success leaders are reshaping the way they approach customer onboarding and capacity planning. Key insights from the research studies include:

  • Evolving maturity models for scaling customer onboarding

  • Using ‘workforce science’ to identify the right skills for projects

  • The anatomy of a world-class customer onboarding and capacity planning playbook

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