FIXING THE CAPACITY CRUNCH
BEFORE YOUR PEOPLE LEAVE YOU
What you'll hear about:
What exactly are High Velocity Services, and what do they mean for you?
How to manage a capacity crunch within a High Velocity Service environment without affecting your client services delivery?
How capacity planning plays a role in service delivery and driving faster time to value?
VP Customer Success
Peter has over 25 years of customer success experience, joining the Poppulo team in 2019 to build and lead their Global Customer Success team
Co-Founder of The Customer Success Network
Focusing on Time to Value as a key onboarding metric, Peter will be exploring how successfully managing High Velocity Services can lead to increase time spent with customers
Chief Customer Officer
Kimberly has over 20 years experience in leadership and managerial roles, previously empowering teams at IBM and Accenture
Joining Planful in 2020 Kimberly is focused on empowering customer
success teams and improving retention
Kimberly will be focusing on how the capacity crunch can impact levels of customer satisfaction and delivery
Global Director PMO
Phil has established both global Customer Success and Professional Services teams
Joining Condeco in 2020, Phil’s focus is on designing and implementing their global customer onboarding journey ensuring customer success and retention during a period of hyper growth
With overarching experience of both CS and PS, Phil will be discussing how successful capacity management can improve talent management
HOW TO SCALE IN SAAS WITH CUSTOMER ONBOARDING - Welcome to our guide to help strengthen and scale your SaaS business. Find out what some of the world’s most innovative teams are doing to help their customers see success faster.