FIXING THE CAPACITY CRUNCH

BEFORE YOUR PEOPLE LEAVE YOU

Webinar

What you'll hear about:


 

  • What exactly are High Velocity Services, and what do they mean for you?
     

  • How to manage a capacity crunch within a High Velocity Service environment without affecting your client services delivery? 
     

  • How capacity planning plays a role in service delivery and driving faster time to value?

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(by submitting you agree to our T&C's, and to being contacted by a member of our team). 

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Speakers:

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PETER LYON

VP Customer Success

  • Peter has over 25 years of customer success experience, joining the Poppulo team in 2019 to build and lead their Global Customer Success team
     

  • Co-Founder of The Customer Success Network 
     

  • Focusing on Time to Value as a key onboarding metric, Peter will be exploring how successfully managing High Velocity Services can lead to increase time spent with customers

KIMBERLY SIMMS

Chief Customer Officer

  • Kimberly has over 20 years experience in leadership and managerial roles, previously empowering teams at IBM and Accenture 
     

  • Joining Planful in 2020 Kimberly is focused on empowering customer
    success teams and improving retention
     

  • Kimberly will be focusing on how the capacity crunch can impact levels of customer satisfaction and delivery

PHIL DAVITT

Global Director PMO

  • Phil has established both global Customer Success and Professional Services teams 
     

  • Joining Condeco in 2020, Phil’s focus is on designing and implementing their global customer onboarding journey ensuring customer success and retention during a period of hyper growth 
     

  • With overarching experience of both CS and PS, Phil will be discussing how successful capacity management can improve talent management

FURTHER RESOURCES

PRECURSIVE PSA

HOW TO SCALE IN SAAS WITH CUSTOMER ONBOARDING - Welcome to our guide to help strengthen and scale your SaaS business. Find out what some of the world’s most innovative teams are doing to help their customers see success faster.

RESOURCE LIB

Playbooks, toolkits, webinars, customer stories, events, press and more

BLOG

Read our blog on the classic steps you can take to optimize capacity planning 

Join us and our panelists Peter Lyons (Poppulo), Kimberly Simms (Planful) and Phil Davitt (Condeco) to explore how High Velocity Services are changing the way we manage capacity. 

BY SOLUTION

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PROFESSIONAL SERVICES AUTOMATION

Manage people, projects and revenues in one place

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PROJECT AND RESOURCE MANAGEMENT

Sync project management with resource planning

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CUSTOMER ONBOARDING

Improve onboarding experience to drive retention

SaaS & Computer Software

Optimize services delivery

Onboarding Manager

Organize work and collaborate with customers

IT & Professional Services

Mobilize people & projects

Professional Services

Manage workflows and optimize utilization

FinTech

Reduce time-to-value

Project Manager

Easily manage timelines and dependencies

Communications

Right first time project management

Resource Manager

Forecast demand and avoid capacity crunches 

Salesforce Admin

Extend the power of Salesforce